Hengro Pool epoxy- Its not a waterproof paint!! - "Just makes your pool look pretty "

Pool relining with Hengro Epoxy coating and Sureclean pools ( Their contractor) I submitted photographs in an email to this company. http://www.hengro-poolprotect.co.za/poolprotect.html The photo showed a plaster lined brick pool where my current lining had failed and was peeling /flaking off ( mix of fibreglass and epoxy paint)

I asked them to quote on using "Hengro PoolProtect Pool Epoxy Coating" to reline the pool. They put me in touch with a recommended contractor – Donavan Jenni at Surecleanpools - A pool company ( see separate review )

The product was applied after the old fiberglass had been removed . and had to be done twice due to bad workmanship. I was told to wait 7 days so it could harden completely and that it would not leak. The contractor told me he had inspected the pool for cracks etc and saw nothing.

Result: I filled the pool on the 27th October and within 3 days it had virtually drained of water . When contacting Hengro to ask for a solution I was told that the product used was NOT made to seal the pool. Its was a product applied for making it look good and like new. Its was not for sealing or holding out water .

My complaint is When enquiring about the product they should have told me it would not retain water in a pool . I asked both Hengro and Sureclean pools ( contractor) to confirm that this would work as the previous coating failed. Sureclean pools ( contractor) guaranteed it would harden and there would be no leaks !!!!!!!! When asking for a quotation based on the very clear photos of what the pool looked like Sureclean pools ( contractor) should have said that the product would not work. He offered me a 10 year guarantee AFTER seeing the photos and the state of the pool. He was aware that it was a brick plastered pool . He should not have commenced the job with this product after inspecting the pool if he knew this would not retain water. Its unacceptable that one paints a product on the walls of a swimming pool and knowing it does not retain water. The pool is unusable !!