Assistance to be terminated on the labour system

I would like to report my previous employer as my contract ended on the 15th September 2022 and i was given all my documents that i was supposed to for me to claim for UIF while applying for employment.

I have requested several times to be assisted by being terminated on ufilling as per the new labour law but till today after several emails back and forth me explaining to the HR department of Surgo that according to the labour law since the 1st October 2022 they do not accept manual UI-19's anymore.

Instead all they keep saying to me is the system will automatically terminate me on the 7th October 2022 today i spoke to the Labour department call centre agent whom stated that i'm still not terminated from the system and it will remain that way until my ex employer terminates me.

My biggest issue is despite all my explanations emailing and even attaching the document that i was given at the labour department which has Guidelines to assist the Hr Team on how to terminate me, they are still not listening i even requested that one of the Hr officials contact the labour department call centre to enquire about what i am saying.

Please can i be terminated from the labour system as it is not showing on their side that i have been terminated and the termination reason that is all i'm asking for.

Awaiting to be assisted accordingly.