SUZUKI FRONX HEADLIGHT HIGH BEAMS NOT WORKING

I bought a new Suzuki Fronx GL a few days ago. I am so disappointed with the malfunction of headlamps. Daytime running and low beams are good but the problem starts when I drive in the night. My high beams are not responding at all. I can't see far because they're not working at all but the cluster shows a sign that the beams are on.

I have contacted the dealer and went to them but they're telling me that the lights are superb. I checked with them and explained my experience but they seem to insist that the lights are fine.

I even took a video in the night to show them what's wrong but they insist the lights are fine. Im very disappointed.

I need assistance on how to take this matter further. The car is brand new and it came with missing towing cap also...and they tell me stories still. Please help