First time buyers - take note

I was a first time buyer and they were one of my options and this what I have to say as someone that is completely new. I have yet not received any reply to this exact email I sent to the sales assistant, sales manager and owner of the dealership. I hope this helps any first time buyer. — — — I do commend Lavern on her service that she offers and the speed she executes queries that I asked about. That being said, a part of the deciding factor was the manor that the interaction between Lavern and myself started off professional but after a while it became unpleasant.

My wife and I are first time car buyers and we had little to no idea what to do or how things work and seeing that it is a big purchase, therefore we had to have a lot of questions and conversations to really decide what to do and how to execute things. The last call felt both hostile and condescending toward me. Making myself feel belittled because I just want to make sure before I spend over R200 000 and more on a car.

People tend to ask questions about things they don't know about so please be patient where it's possible because some people really need to understand things properly to make sensible decisions. I am aware that trying to close a deal quickly is a sales technique, but this time it scared away customers and any future references they would have given. On a last note, you guys were implying that I am saying things that aren't possible - like me mentioning that there was an alternative offer that has been approved and given to us by the bank. Please don't do that.

I hope that the dealership can take some things from this email that I wrote and what experience a first time buyer might feel like when actually wanting to make a big purchase like a car. Be patient because I'm sure that everybody sometime in their lifetime has been in a situation where they needed help with making the right decision. — — — Won’t surprise me if they do reply to this review because it is now visible to the public.