Suzuki Bryanston
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Suzuki Bryanston
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2.3|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBK
Bianca K
1 reviews | Active since Jan 2020
5 Feb 2026, 14:45
Poor service
Very poor service overall. I brought my car in and the shuttle never arrived. Staff said they were unable to get hold of the driver. After the service, my check engine light came on. When I contacted them, they refused to resolve the issue until it was discussed with a manager. I had to bring my car back in, where I once again experienced poor service. I was then informed that my car has an oil leak, despite raising this concern in January 2025 and being told at the time that nothing was wrong. It is extremely frustrating to now be told otherwise. What should have been a single visit turned into three separate trips. Once the service plan ended and I paid cash, the level of customer care noticeably declined. I will not be recommending this business and will be taking my business elsewhere.
Helpful (0)
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Bianca K
1 reviews | Active since Jan 2020
5 Feb 2026, 14:45
Poor service
Very poor service overall. I brought my car in and the shuttle never arrived. Staff said they were unable to get hold of the driver. After the service, my check engine light came on. When I contacted them, they refused to resolve the issue until it was discussed with a manager. I had to bring my car back in, where I once again experienced poor service. I was then informed that my car has an oil leak, despite raising this concern in January 2025 and being told at the time that nothing was wrong. It is extremely frustrating to now be told otherwise. What should have been a single visit turned into three separate trips. Once the service plan ended and I paid cash, the level of customer care noticeably declined. I will not be recommending this business and will be taking my business elsewhere.
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Replies (0)JP
JACQUES P
1 reviews | Active since Jan 2020
28 Oct 2025, 17:33
Purchased 2022 Jimny
Communication throughout the entire used vehicle buying process was superb. Ashley helped us a lot and really went out of his way to assist us. We flew in from the Eastern Cape and Ashley volunteered to organize us a pickup from OR Thambo. The rest of the process went equally as smooth. Vehicle was cleaned thoroughly and drove 1300 kilometers home without missing a beat. Ashley went above and beyond for us, especially considering it is a 3 year old vehicle. Thanks a lot guys ;)
Helpful (0)
|Replies (0)JP
JACQUES P
1 reviews | Active since Jan 2020
28 Oct 2025, 17:33
Purchased 2022 Jimny
Communication throughout the entire used vehicle buying process was superb. Ashley helped us a lot and really went out of his way to assist us. We flew in from the Eastern Cape and Ashley volunteered to organize us a pickup from OR Thambo. The rest of the process went equally as smooth. Vehicle was cleaned thoroughly and drove 1300 kilometers home without missing a beat. Ashley went above and beyond for us, especially considering it is a 3 year old vehicle. Thanks a lot guys ;)
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Replies (0)LT
LeeAnn T
1 reviews | Active since Jan 2020
5 Aug 2025, 08:39
Poor communication and customer service
I contacted Suzuki Bryanston to report that my car battery was giving me problems. I bought the vehicle brand new from your dealership around 1 year and 7 months ago. The person I spoke to informed me that the battery warranty had expired, as it only covers 12 months but they can check and try to assist me.I also mentioned that my vehicle is due for a service soon and shared the current mileage. Based on that, I was advised to bring the car in so it could be checked. However, when I arrived at the dealership, I was told that I should go to a battery centre instead. Naturally, I asked why I was told to drive all the way there if the dealership was not going to assist me. I was then addressed by someone named Jean ****s, who told me that I was not forced to come in and that I shouldn’t blame the dealership. I found this response quite unprofessional. Instead of being defensive, I expected better communication and at the very least, an apology for the inconvenience. Advising customers poorly and then blaming them for following your own instructions is not the kind of service I would expect from a trusted dealership. I hope this experience is noted and addressed internally, as it left me feeling disrespected and dismissed.
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LeeAnn T
1 reviews | Active since Jan 2020
5 Aug 2025, 08:39
Poor communication and customer service
I contacted Suzuki Bryanston to report that my car battery was giving me problems. I bought the vehicle brand new from your dealership around 1 year and 7 months ago. The person I spoke to informed me that the battery warranty had expired, as it only covers 12 months but they can check and try to assist me.I also mentioned that my vehicle is due for a service soon and shared the current mileage. Based on that, I was advised to bring the car in so it could be checked. However, when I arrived at the dealership, I was told that I should go to a battery centre instead. Naturally, I asked why I was told to drive all the way there if the dealership was not going to assist me. I was then addressed by someone named Jean ****s, who told me that I was not forced to come in and that I shouldn’t blame the dealership. I found this response quite unprofessional. Instead of being defensive, I expected better communication and at the very least, an apology for the inconvenience. Advising customers poorly and then blaming them for following your own instructions is not the kind of service I would expect from a trusted dealership. I hope this experience is noted and addressed internally, as it left me feeling disrespected and dismissed.
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Replies (0)