THEIR RATED 31 SERVICE IS A *****. STAY AWAY. SELLING CARS WITH FULL-SERVICE HISTORY, AND WHEN THE WHOLE ENGINE BREAKES BECAUSE OF SERVICE THAT WAS STAMPED BUT NOT DONE, THEY COULDNT CARE LESS.

We bought a used car at Mazda Fourways Hatfield Motor Group. And the after service is the worst - we can now understand all the bad 1-star reviews as we experienced it ourselves - stay away! We bought a Ford Kuga ST-Line, drove it for 13 days, until the whole engine broke, they falsely sell vehicles with full-service history, but it came out that the cambelt service was never done - but stamped in the service book. ***** So, the cambelt broke, all the valves collided and bended. the cylinder head got damage, camshaft got damage cylinder walls, and pistons got severe damage, Please note that this is a lady's car - and I travel far for work and unsafe areas. The salesperson, the Dealer Principle, as well as the manager will say everything to keep you "happy" and quiet, make a lot of promises, until its go time, then they literally just give a damn about you. As soon as the car broke down, we contacted Shivar our salesperson (after only having the car for 13 days) then at first nobody offered a courtesy car, I did ask my insurance, but because the vehicle was not booked in at a panel beater, we couldn't get the insurance to assist with a car. As after a week, I had to ask Shivar if they as the dealership can make a plan as obviously we need a replacement car, we had to go all the way to them, Shivar gave us the replacement vehicle, and told us we can talk outside, when we got there, he said he doesn't want to say it out loud, and he knows about the consumer act, but if I at any point feel, I don't want the vehicle anymore, there is a way for them to change or cancel the current contract, and that he will surely sort me out with another vehicle, of the same value. PROMISE NO 1- saying that they will take the car back, and I will have a car of my choice with peace of mind. In that same conversation I told Shivar, if it is only the cambelt that needs to be replaced, we are more than happy to keep the car, but if any internal engine damage is detected, and as soon as the engine needs to be opened, we will no longer want the vehicle, where Shivar agreed that if the engine is opened the car will never be the same again. and told us if that is the case, we don't have to worry - he will sort us out with another car. PROMISE NO 2 Also we asked to let us know about what is happening with the Kuga, and if the engine is opened, and nobody gave us any sort of update, and after getting no proper feedback, we went to see what is the current situation, where we witnessed the whole engine stripped on a parts table, and they were waiting for engineering to open the engine, then after no feedback as we said - the vehicle, will never be the same, we contacted Willie the Dealer Principle to tell him about the situation as we were not sure he is aware about it, he then assured that it won’t be a problem, PROMISE NO 3, and that he understand why we don’t have full trust in the vehicle anymore, and that they can only assist us as soon as the Kuga is back at Mazda, but we can send him the cars that we want so long in the place of the Kuga, for the same or lesser price, and that he will start the process so long, PROMISE NO 4, we told him that we are going to lose points on credit score, where he rep**** and said, no but we will settle the Kuga, and the contract will change so there won’t be any more credit applications to loose points. He also said that he will even make sure, we get the instalment back, that will be going off. PROMISE NO 5. We told Willie and Shivar we are interested in the workshop demo Suzuki Eeco, and a red kia Picanto which will result in the same or lesser amount as the Ford Kuga R340000. Shivar then contacted Betsie and said that him and Willie decided they want to give us trustworthy cars, for peace of mind, and will give us a new Eeco, for 178000 and a new swift for 164000, at cost - to put us in the same situation (instalment), PROMISE NO 6. Shivar later confirmed this on a voice note to assure us that we will either be in the same instalment, or a better one. Then Betsie talked to Willie when we heard that the Price difference was R4000 in total of the new deal resulting in R8500 instalment. Please note the value was R340000 and we gave a R100000 deposit - how can your installment be R8500 on a financed amount of R240000? He told her that we must take the whole loss, as it is not their problem, it is business. How unprofessional is this? We have to take a loss for a vehicle they sold us with dishonesty and "full-service history" when it was confirmed that the broke because of the service not being done, but it was stamped. I would not recommend anyone to use this dealership - they are dishonest, make promises they never plan to keep, and are unprofessional! Their "rated #1 in service" is a *****.