Complain Ipop / ccvme depertment

I am not happy at all.i am so tired nd disappointed with.ccvme team and Ipop team.i put a claim 3 weeks ago.still today nothing happened.when I ask questions no one answers correctly.no one wanna take a blame .who is responsible for this .i dont a courtesy car,when I ask for courtesy car I was told I can’t have it.because I didn’t buy a Suzuki or chery. Wow I was not told before I buy a car this wil heppnd.so what is a reason to have a warranty.if they can’t able to assist me.this 2 company they don’t take me seriously or care about me a a customer.