Poor customer service

My 2 years old Suzuki Celerio just stop on Tuesday Knight and it was towed to Suzuki makhado on Wednesday 16th July, since then some1 called me and said they are checking the car and promise to get back to me within 2 hours but they never did and I call them every day and they just answer and said the technician will call me back but no1 is calling and the worse part is I use that car to go to work as I stay at Polokwane but work at Waterberg, I'm really disappointed on their customers service, even today I called but they just took my details like everyday and no1 is calling