Suzuki Swift inconvenience wrong client

I booked my Suzuki Swift online for a service (2 year), the booking was easy and user friendly. The morning of 10/09/2024 my Swift went in for the service and all went okay. Until I waited 2 hours for the shuttle service to drop me off. There was a problem with my vehicle and it had to stay overnight but it was repaired under warranty. I collected my vehicle on the 10th of September. Afterwards I got numerous phone calls and e-mails to rate the service and all was settled and done. However, I got a phone call on Monday 23 September 19:00 to advise me that the part I was waiting for arrived(petrol pump). I was very hesitant but booked for Sat 28 September in any case. I did not know about the petrol pump that was supposed to be replaced. I phoned again on Wednesday the 25the of September to ask if they maybe phoned the wrong client. Nobody returned my enquiry and I thought they saw they made a mistake. They phoned me again the following Monday to ask me when I'm bringing my vehicle. I explained the situation and out of frustration booked for the Tuesday 8th of October. I had a meeting for that date and postponed the service to the 10th of October. When I got at Suzuki very early (7:00) I tried to book my car. However, reception said my car was not booked and I they quickly made an arrangement and on site booking. The shuttle service took me home. At 11:00 they phoned me to say they made a mistake and I was the wrong client and there was nothing wrong with my Suzuki can I please come and collect my vehicle.

This was very inconvenient as I had to take leave and make arrangements with work, clients, meetings and school arrangements to fetch the kids.

I won't be using that branch again.