the worst purchase by far

Hi we purchases a brand new sym sx125 1 april 2021 , the motor bike worked fine for this first week , it then had to be booked in because it did not start . We found out it was a dud batter installed in the brand new motor bike. They then " swopped it out" my son has been stuck on the side of the road 10 times since he has had the bike and every time the bike has gone in we are told the batter has not charge , they had to change a plug or two. I am done with this bike and will be returning it to the store I used my hard earned savings to create convenience for my self at the rate i am going it might as well open up a towing service. On top of it the Service manager has absolutely no customer service skills and the receptions is good at giving incorrect information. May son asked to confirm when his bike should be brought in for a service and she looked at the service book and gave him a klm reading when to bring it in . The last service of the bike we were told we went over the mileage and it would cost extra and when i had the conversation the store manager james he told me you have the book and the information is in there " talk about service delivery " i would never recommend to purchase a motor bike through them, the after sale service sucks