Order not received (MANDREL)

I am not happy that I did not receive my order as yet. I had a response from a person directly after I complained the first time I reviewed their service with feedback as to where my order could be tracked, but alas no order yet. Tracking says the order is still...... 2020-07-15 15:56:40 South Africa, Arrived at destination country airport, Its nearly October and still no sign. Must I just write off the R350 odd I paid for this item?