Disappointed

Good Day.

My fiancé bought me a two bands rings at Swarovski September, 2022.

Beginning of January 2023 I started to notice that the ring was chipping off and made contact with Swarovski East Rand Mall they stated that they couldn’t help me even though the ring was still under warranty.

Just last I called and got a hold of a lovely lady Ronnel who has been very helpful but it’s unfortunate that her solutions are not working for me. Anyways Ronnel managed to get the receipt now the issue is the ring has been discontinued and there is nothing close to the amount I bought it for. They say the closest one I can get I should top up +R2500 and then they will courier it from Mall of Africa for a cost of R200 that also needs to be paid by me.

Firstly I’m not happy about that because I don’t have money for a top up. Secondly even the courier fee should not be paid by me because we paid Swarovski a long time ago and I don’t think it’s fair for us to be paying again.

I’m disappointed and highly frustrated by this.