Useless Service Provider

I am extremely disappointed with the service received from Sweet Dreamz. It has now been **7 months** since I submitted all my documentation for a UIF claim through them, and I’ve received **no proper feedback** during this entire period.

In **February 2025**, Sweet Dreamz confirmed via email that my documents had been submitted. Since then, I’ve been told repeatedly that I must **follow up myself** with the Department of Labour, even though this was supposed to be handled by them.

Only **today**, almost **August**, did I finally get feedback – and not from Sweet Dreamz. I had to do the follow-up myself and was informed that my claim was **rejected back in May** already, due to “outstanding documents.” This rejection happened just **one day after** they supposedly submitted the application, yet I was **never informed**.

This lack of communication and accountability is completely unacceptable. Sweet Dreamz clearly failed to manage the process or provide any support. I feel completely let down and would **not recommend** their services to anyone relying on timely and professional assistance.