Bad service

So I got this company to assist me in claiming my UIF Maternity benefits, made an enquiry they responded very quick on how much I must pay in order for them to assist me, paid them sent through POP, and they went dead on me I had to run behind till they close while they would just hang up on me, January when they opened I called in again only to be insulted by a white lady saying to me "You people don't listen" what does that mean is it because I'm black that's why they are treating me that way? 2 of my colleagues warned me about this company but I gave them the benefit of the doubt because the hospital I gave birth at recommended them, they shouldn't have taken my black money I had to go and wait those long queues and do things for myself because of them while I PAID asked for a refund and she straight up told me I won't get it, well they messed with the wrong person I'm going to make sure they pay for putting me through such when I have a newborn I'm taking this up with the law society