JACO LATEGAN *********** AND LAZY MANAGING MEMBER!!!!!!!!!!!!!!!!!!!!!!!

INSURANCE ***** AS A WHOLE, NOT PAYING FOR DAMAGES CAUSED NOR 8 WEEKS WORTH OF TRAVELLING 5 WEEKS SINCE SHELL DAMAGING YOUR CARS ENGINE AND SKIPPING OUT ON RESPONSIBILITY INCLUDING HEAD OFFICE!!! SHELL DAMAGING YOUR CARS ENGINE AND SKIPPING OUT ON RESPONSIBILITY!!! On Saturday 28 June 2025, I filled up my petrol and oil at Shell Address: 1 Orange St, Cape Town City Centre, Cape Town, 8001, preparing for a long trip to the West Coast Saldanha bay.

The supervisor and petrol attendant were screaming and shouting at each other so badly that people were uneasy simply standing there.

After checking that the attend was throwing the oil in the correct place I got back into my car waiting for him to finish up while he was still arguing and screaming at his supervisor.

The attend left the petrol hose in my car and walked away, so far that I had to go look for him to take the hose out of my car so that I could pay and leave. He eventually got back to my car and closed the engine and took the hose out so that I could pay and leave.

Thinking everything is fine I drove down noticing my car over heating slowly like never before. When I stopped the car to open the engine and check myself, I noticed oil coming out of the bonnet from the outside of the car. When I opened up the engine I notice that the oil cap was never turned back onto my engine and the ENTIRE engine was full of oil.

I checked how much oil was left in the engine, barely anything.

I spoke to the manager at Shell on Monday 30 June 2025, he was so nice and reassuring that they would get a mechanic out to check for the damages and repair it becausethey have footage and saw the whole situation on there system. Yesterday, Wednesday 02 July 2025 when asking feedback, the manager said that he spoke to the owner Gheneez Munian and she does not want to help with anything right now not even taking ownership of the fault on Shells side, telling the manager to inform me that I must get my own mechanic and fix it myself then she will see if they are going to assist to fix the damages caused by Shell.

THIS IS COMPLETELY UNACCEPTABLE!!!!

SHELL HEAD OFFICE IN BRYANSTON JOHANNESBURG PLEASE SORT THIS OUT OR LEGAL ACTION WILL BE TAKEN AGAINST YOU PERSONALLY AND THE OWNER OF THAT BRANCH .

It is now week 4 going to week 5 and my car still is not fixed and they aren't even paying my transport. I have added all email and whatsapp correspondence for you all to see how they treat their customers. The owner now refusing to take responsibility and now I am dealing with head office and they are taking an extra 2 weeks and expecting me to pay for everything myself out if pocket with no assistance from them.

MORAL OF THE STORY, THEY BREAK YOUR CAR AND LEAVE YOU TO DEAL WITH IT BY YOURSELF

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39 of 9,298 Information required for the Insurance Claim Inbox

Gheneez Munian Tue 8 Jul, 14:14 (10 days ago) Dear Jesse Please can you assist by providing me with the following:- 1. Statement from insured and/or employee regarding the incident JESSE 2. Copy of client’s

Jesse Vraagom Wed 9 Jul, 08:29 (9 days ago) ---------- Forwarded message --------- From: Gheneez Munian <***********> Date: Tue, 8 Jul 2025, 14:14 Subject: Information required for the Insurance Cla

Kelly Petersen Attachments Tue 15 Jul, 11:13 (3 days ago) to me

---------- Forwarded message --------- From: Joan <***********> Date: Tue, 15 Jul 2025 at 10:50 Subject: FW: Information required for the Insurance Claim To: Kelly Petersen <***********>

Good Day

Attached please find corrected letter as requested, kindly acknowledge receipt hereof.

Regards

joan signature

From: Michele White <***********> Sent: Tuesday, 15 July 2025 10:38 To: Joan <***********> Subject: RE: Information required for the Insurance Claim

Hi Joan

Herewith the amended No Claim Letter for your kind attention.

Kind regards

Michele White

Motor Claims Administrator

T : +27 (0) 21 ********** | F : +27 (0) 86 ********** | E : ***********

Authorised Financial Services Provider | Company Registration: 2013/029337/07

www.fanib.co.za | FSP Number: 44597

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Office Block U, Office 01, Lionshead, Greenford Office Estate, Punters Way, Kenilworth, 7700

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From: Joan <***********> Sent: Tuesday, 15 July 2025 10:25 To: Michele White <***********> Subject: RE: Information required for the Insurance Claim

Good Day Michele

Referring to our telephonic discussion earlier see attached copy of your letter which requires a change to the date as indicate.

Trusting this is in order and thanking you in advance.

Regards

joan signature

From: Michele White <***********> Sent: Thursday, 10 July 2025 10:57 To: Joan <***********> Subject: RE: Information required for the Insurance Claim

Good Morning Joan

As per our telephone conversations, here is the no claim letter as requested.

Please advise if this is in order.

Kind regards

Michele White

Motor Claims Administrator

T : +27 (0) 21 ********** | F : +27 (0) 86 ********** | E : ***********

Authorised Financial Services Provider | Company Registration: 2013/029337/07

www.fanib.co.za | FSP Number: 44597

PRODUCTS

OUR TEAM

DOWNLOADS

CONTACT

FANIB ASSIST

Office Block U, Office 01, Lionshead, Greenford Office Estate, Punters Way, Kenilworth, 7700

Vcard | Disclaimer

From: Joan <***********> Sent: Wednesday, 09 July 2025 16:10 To: Michele White <***********> Subject: Information required for the Insurance Claim

Good Day Michele

Referring to our telephonic conversation of earlier today, kindly see below for your perusal.

Regards and thank you.

joan signature

From: Kelly Petersen <***********> Sent: Wednesday, 09 July 2025 08:32 To: ***********

Subject: Fwd: Information required for the Insurance Claim

This is what they require

If Jesse’s isn’t on the insurance you wouldn’t need to contact the insurance company

Image removed by sender.

Virus-free.www.avg.com

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46 of 9,298 Shell 1 orange at, cape town city centre, 8001.damaging engines and skipping responsibility Inbox

Jesse Vraagom Thu 3 Jul, 09:12 Good day. Not sure who needs to see this but kindly see link below to hello Peter reviews on your shell that caused damage to my car due to incompetence and neg 7

Jesse Vraagom Tue 15 Jul, 08:50 (3 days ago) ---------- Forwarded message --------- From: Jesse Vraagom <***********> Date: Tue, 15 Jul 2025, 08:49 Subject: Re: Shell 1 orange at, cape town city c

Tracey O'Reilly Orchidrisk Tue 15 Jul, 08:54 (3 days ago) to Gheneez, me

Dear Jesse

I have sent everything to my clients insurers , Garagesure.

Dumisani is corresponding directly with you.

Good day Tracey.

I requested a call first thing yesterday morning and no one called.

When is my car being repaired?

I want to deal with head office directly because Gheneez has done nothing but lie, delay and move responsibilities.

My car was fully repaired in December 2024 and for 7months no issues until now.

I need it fixed now as I have missed another days of work because of this.

On Mon, 14 Jul 2025, 13:18 Jesse Vraagom, <***********> wrote:

Good day.

We did not drive the car and only complained the Thursday, we made them aware the Monday and we were told to wait until we are called for the mechanic to look at the car and no one called while we asked daily for an update. Gheneez is lying through her teeth.

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25 of 9,298 Gage car hire arrangement - CLAIM NUMBER JHB04463/5 Inbox

Trivan Scheepers Tue 15 Jul, 17:18 (3 days ago) Good day Kelly, Thank you for taking my call earlier. Please see below the required information needed for the car hire. Kindly note that we will need your cons 4

Jesse Vraagom Wed 16 Jul, 10:47 (2 days ago) Just inform them i am suing

Jesse Vraagom <***********> Wed 16 Jul, 14:28 (2 days ago) to Trivan, Kelly

Are you trying to call me? If so please call again

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3 of 9,298 SAS 852 - JHB04463-5 - Parktown Motors - Public Liability Claim Inbox

jaco Thu 17 Jul, 21:51 (7 hours ago) Hi Jesse. Thank you received, kindly note that we will work through all the information on hand now and will compile our Final Report in the next 4 working days

Jesse Vraagom <***********> 05:40 (3 minutes ago) to jaco, Dumisani

Good day Jaco.

There is absolutely no way I can wait another 4 days before anything can happen. I gave the insurer till today to get this sorted so I expect my car fixed today or I am suing all involved parties because an extra 4 days puts us at 5 weeks without a car and no feedback on WHEN IT WILL ACTUALLY BE FIXED.

19/06/2025, 07:29 - Messages to yourself are end-to-end encrypted. No one else, not even WhatsApp, can read, listen to, or share them. Learn more. 19/06/2025, 07:06 - BATMAN: baby 18/07/2025, 05:48 - BATMAN: Good morning, my name is Jesse.

The manager at your shell in town above long street gave me your details with concerns to your employee messed up my car.

I would like to know what's going on? As I was instructed by the manager that shell will be getting a mechanic to look at the damages caused by your employee however now I heard yesterday you are saying something different.

When is the mechanic coming to fix my car, I need an answer by today as this is causing more damage.

Thank you 18/07/2025, 05:48 - BATMAN: Hello?

You cannot skip your responsibilities due to incompetence and negligence.

I am expecting an answer on when the damages will be fixed by end of business day or we will take legal action.

I have already contacted your head office as well 18/07/2025, 05:48 - BATMAN: Good Morning Jesse. Are you available for a call. 18/07/2025, 05:48 - BATMAN: I will be at one 18/07/2025, 05:48 - BATMAN: I will give you a call at 1. 18/07/2025, 05:48 - BATMAN: Okay thank you 18/07/2025, 05:48 - BATMAN: Sorry I missed your call 18/07/2025, 05:48 - BATMAN: Can I call back ? 18/07/2025, 05:48 - BATMAN: Kindly try again after 18:30 tonight to my fiancé number 18/07/2025, 05:48 - BATMAN: Kelly Lisa Petersen❤️.vcf (file attached) 18/07/2025, 05:48 - BATMAN: Will do 18/07/2025, 05:48 - BATMAN: Hi Gheneez, I'm gane need the car fixed this weekend.

This vehicle is our only means of transportation and we cannot miss out on work. My fiancé already does not have a way to get to work tomorrow already let alone next week.

Please have this sorted tomorrow 18/07/2025, 05:48 - BATMAN: Hi Jesse. I need to speak to my insurance to sort out this problem. If you can hire a car, the insurance will pay you back 18/07/2025, 05:48 - BATMAN: Unfortunately not, we have a wedding coming up in less than 6 weeks so we have no disposable money now 18/07/2025, 05:48 - BATMAN: Let me see what I can do with the insurance 18/07/2025, 05:48 - BATMAN: Good evening,

Is there any update on the car ? 18/07/2025, 05:48 - BATMAN: Good Evening. The car was moved to Sea Point on the flatbed yesterday. Mannie will look at it tomorrow. I can only organise the alternative transport tomorrow when the insurance people are at work. Please can you make arrangements for tomorrow morning and I will see to it as a matter of urgency tomorrow morning. I apologise for the inconvenience 18/07/2025, 05:48 - BATMAN: Good morning, yes that's fine 18/07/2025, 05:48 - BATMAN: Afternoon, do you have any feedback yet ? 18/07/2025, 05:48 - BATMAN: Sorry I was in court. I am checking up now 18/07/2025, 05:48 - BATMAN: Thank you 18/07/2025, 05:48 - BATMAN: Hi Jesse. The mechanic said that the gasket has blown due to over heating caused by no water in the car. He needs to find out why the water is mixed with the oil. He is not certain that the oil cap not on the vehicle could have caused this over heating. I have asked him to go ahead and diagnose and fix the vehicle which he will do from today. He said he should be finished on Wednesday. This is to get you mobile as soon as possible. I have started the claim process with my insurance but I am not certain that they will pay due to the fact that the car was driven long after the event. Let’s see what comes of the claim. Let’s chat when you are able 18/07/2025, 05:48 - BATMAN: Hi Gheneez, that all happened after the incident cause the car was fixed completely in Dec last year and we haven't had an issue up until this now 18/07/2025, 05:48 - BATMAN: Also we won't have transportation now for 3 days which can't work. What is the feedback on the car hire ? 18/07/2025, 05:48 - BATMAN: I have to wait for the insurance company and I can’t do it if they are not going to pay out. 18/07/2025, 05:48 - BATMAN: The insurance company is checking now 18/07/2025, 05:48 - BATMAN: Alright 18/07/2025, 05:48 - BATMAN: Hi Gheneez, do you have any feedback on the car hire yet? As we do not have transportation home today.

This is really inconveniencing now cause it should have been sorted last week Monday when we came to the garage with this issue 18/07/2025, 05:48 - BATMAN: I apologise for this inconvenience. I cannot organise the car today. Are you able to uber please. 18/07/2025, 05:48 - BATMAN: Please give me your email address so that you can forward you the requirements for the insurance 18/07/2025, 05:48 - BATMAN: *********** 18/07/2025, 05:48 - BATMAN: And we honestly cannot, I can't explain how broke we are cause of wedding things. There is literally no money available 18/07/2025, 05:48 - BATMAN: Please can your girlfriend fetch money from Parktown. I will let them know she is coming 18/07/2025, 05:48 - BATMAN: Is that the shell by her office? 18/07/2025, 05:48 - BATMAN: Yes 18/07/2025, 05:48 - BATMAN: I will inform her 18/07/2025, 05:48 - BATMAN: Good morning, Hope you are well ?

Thank you for the monies to Uber for yesterday evening

I want feedback today as my fiancé had to make arrangements with her mother to ask for additional cash for this morning,

Without the car it has greatly impacted us financially, our work as well as day to day basics

If you can't arrange a car, then paying for the Ubers till the car is back in our hands would be okay.

As you know I work in houtbay and she in townand both coming from table view which is a distance.

Let me know

Thanks 18/07/2025, 05:48 - BATMAN: Email 18/07/2025, 05:48 - BATMAN: Thank you for your call

As per conversation regarding this matter,

Kindly reimburse for the follow days yesterday morning , this morning and this evening as Kelly and I have traveled from town.

Please use her detail FNB current Account **********9 KL Petersen

I have deleted the hello Peter post as well 18/07/2025, 05:48 - BATMAN: Can you please be sure it's available before 4 as my fiancé is at work today 18/07/2025, 05:48 - BATMAN: Thank you for deleting the post 18/07/2025, 05:48 - BATMAN: Thank you for the funds,we have received it 18/07/2025, 05:48 - BATMAN: I have sent you a mail regarding information required for the insurance 18/07/2025, 05:48 - BATMAN: Alright I will keep an eye out for it 18/07/2025, 05:48 - BATMAN: Good day, we are busy getting all those requested documents today.

When will the car be available? 18/07/2025, 05:48 - BATMAN: And also I would like a detailed report from the mechanic 18/07/2025, 05:48 - BATMAN: The car will be ready tomorrow afternoon. Please send the documents. 18/07/2025, 05:48 - BATMAN: We will 18/07/2025, 05:48 - BATMAN: I will let the mechanic come there 18/07/2025, 05:48 - BATMAN: Please be advised.

1.I requested a detailed report with invoices and everything concerning the car and the repairs.

2. It took that mechanic 5 days to bring back a broken car, the top head was loose l, which would explain all the oil.

3. I cannot trust anything on this report, as stated there are loose wires and oil everywhere. Also I do not trust that mechanic because a full diagnostic and inspection should have been by the mechanic but as you stated, the mechanic stated that he did no work under the engine which means that a full diagnostic was not done.

4. I requested to be there once the vehicle is done so that I could inspect it myself, having Kelly there who is not as inclined as I on cars was taking advantage of this situation. 5. The fact that you made it sound like you did us a favour when speaking to Kelly is utter nonsense, that car was fully repaired in December 2024 and for 7 months not one issue came up not even over heating until this now.

It has now been two weeks since this incident happened, I am expecting the car to be ready tomorrow and I should request I new engine with all of this that has happened, I mean how could they drive the car from sea point with a top head that was not put on properly, that alone could have caused so much more damage than it already has.

I will contact Toyota tomorrow to request a quote for a new engine.

6. You had sent Kelly R300 on Monday, R1500 tuesday and R240 today to cover cost to and from work, however she didn't let me know what the costs would be for 8 Ubers from table view , to town , to hout bay and back and finding out that roughly each trip cost R380+ per ride. As you know the prices differ on times and she waits an hour so that she doesn't take an extra to save money.

This isn't about money it's the meer fact that the reliable transport was damaged by your employees(petrol attendant ,cashier , supervisor and manager) and as well as your mechanic that has just made it worse.

We had taken down the post out of courtesy even though, you waited until the car was complete *dead* to action anything.

This has costed us so much money in the end. It's disrupted both of our work, I've missed work for this and also Ive had to leave early today to come and inspect the car. But you had to be gone by the time I would've gotten there

Everything up until this point has not been positive. If need be I will take this to the head office and let an attorney sort this out

As you requested that we not go through our insurance. 18/07/2025, 05:48 - BATMAN: One more thing the oil that was in the car, was not there when I checked. Which means that they charged you for oil that was already mine. 18/07/2025, 05:48 - BATMAN: Jesse, please stop accusing me of something I did not do. You can speak to the mechanic tomorrow. We want to resolve this issue as quickly as possible so please do not make as if I am not acting in a manner to prevent this. 18/07/2025, 05:48 - BATMAN: Who is the owner of the company ? 18/07/2025, 05:48 - BATMAN: I'm not available to take a call only on WhatsApp.

Im busy with a wedding appointment 18/07/2025, 05:48 - BATMAN: I will be handing this case to my insurance and you will have to deal with them tomorrow 18/07/2025, 05:48 - BATMAN: I will be sure to contact your head office of this 18/07/2025, 05:48 - BATMAN: My insurance is in the best position to evaluate the situation and pay accordingly 18/07/2025, 05:48 - BATMAN: Good day,

It's my understanding the car was collected this morning, what's is the update on it ? 18/07/2025, 05:48 - BATMAN: They are checking for oil leaks. I will give you a full report shortly. 18/07/2025, 05:48 - BATMAN: Thank you 18/07/2025, 05:48 - BATMAN: Hi, any update? 18/07/2025, 05:48 - BATMAN: The car is ready. Please come to fetch the car so that you can speak to the mechanic. 18/07/2025, 05:48 - BATMAN: I will make arrangements now 18/07/2025, 05:48 - BATMAN: Should I be going to sea point or the garage at Kelly's work? 18/07/2025, 05:48 - BATMAN: Seapoint 18/07/2025, 05:48 - BATMAN: Alright 18/07/2025, 05:48 - BATMAN: Please let me know what time you are coming as the mechanic went on break down in town 18/07/2025, 05:48 - BATMAN: I will probably be there after 2 only 18/07/2025, 05:48 - BATMAN: Ok. I will let you know as soon as he is back 18/07/2025, 05:48 - BATMAN: Alright 18/07/2025, 05:48 - BATMAN: The mechanic is back. You can come now 18/07/2025, 05:48 - BATMAN: I am almost there 18/07/2025, 05:48 - BATMAN: Good day , Gheneez.

As you were made aware the car is standing again.

Tomorrow I am going directly to Toyota to get this sorted, I will send you the bill for insurance and all required documents 18/07/2025, 05:48 - BATMAN: We have received your message to Kelly, I will be taking things further with your head office, I'm done playing with you people and **** mechanics that barely have a workshop 18/07/2025, 05:48 - BATMAN: You must do what you have to do. I have tried to address this properly. I have no intention of settling any bill from Toyota. You can progress this in whatever forum you deem appropriate. I will not be responding to rude and disrespectful notes 18/07/2025, 05:48 - BATMAN: I have been professional and extremely nice about this up until this point, we are heading into the 3rd week and my anger is completely justified. I will not be dealing with you anymore I will deal with the head office directly. But in the meantime I will go to toyota and get everything on your expense.

According to your documents that's was signed by both Kelly and I said that legally we have 14 day to let you know what has happened abd if there are any issues to the work done.

Repeatly we have let you know when things have happened through this 3 weeks and in return received this type of handling not only from you but from your employees.

This matter is not closed according to your documents.

You as owner has breached that.

This is excluding the fact that you have over charged everything on this invoice, not sure who you are trying to claim money from who this high bill but you could have put a new engine in with all this cost and you want to make like you are not liable for breaking and repairing this car while acting like you are doing us a favour for breaking the car.

I will let your head office know about this behaviour and your refusal to properly fix my car through a accredited mechanic and not some back yard mechanic and now after they paid part of the claim for "repairs", car was still broken and i informed them that if this is going to cost more they will have to pay for it which they said on email that they would if needed, we just need to provide documentation which we also did.

They did not even get us a hired car and expected us to pay for it, we had to travel for 8 weeks in the rain using public transport and ubers when there was none, costing more than R6000 which they said straight they are not paying "as they do not pay for that or the inconvenience".

Their manager Peter Kruger, came into the picture today not even reading all previous correspondence but only the last few emails and being rude and not understanding at all. I have now emailed the full correspondence to the CEO Yolande Smit and waiting for an response.

THIS IS NEXT LEVEL INSURANCE *****!!!!