Bunch of ****s

I sent my withdrawal documents to my employer on the 7th and on the same day I received an sms from Sygnia that they are busy with processing my claim. I called a week later I was advised that the the claim will be paid within 15 working days.

Today I received a paid in full membership certificate. I then called and I was advised that they have sent my file for disinvestment then that's when they will apply for tax directive. Guys this is a beginning stage of processing my claim. what do you mean for 11 working days you have not been doing anything?? The time frame you gave me was a lie. The lady I just spoke kept quiet when I asked why are they only starting to process my claim noe. I need my money. PLEASE stop lying to people