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Sygnia
Verified Business
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AI Review Summary
Based on recent customer reviews, Sygnia faces widespread criticism for extremely poor claims processing and withdrawal turnaround times, with many customers waiting well beyond the promised 21 business days. Unanswered emails, unreturned calls, and broken callback promises dominate feedback. Several reviewers report IRP5 tax filing errors caused by Sygnia, leading to SARS penalties. Missing payments and unresolved fund discrepancies further erode trust. A small number of positive reviews praise individual consultants for fast and efficient service, but these are vastly outweighed by complaints about systemic administrative failures and lack of accountability.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
18 hours 31 minutesAverage Time To Reply
-40 NPSRecommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 16 hours 13 min to reply
TrustIndex
0
Score
Ranking
#69
in Financial Services
Avg Reply
18 hours 31 minutes
NPS Score
-40
Recommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 16 hours 13 min to reply
Review Distribution
1.3|39 Reviews
May '25 - Apr '26
5(8.1%)
4(0%)
3(0%)
2(0%)
1(91.9%)
5(8.1%)
4(0%)
3(0%)
2(0%)
1(91.9%)
Frequently Asked Questions About Sygnia
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencedT
daddy T
1 reviews | Active since Jan 2020
18 Mar 2026, 11:59
2 Pot payout
My two‑pot withdrawal has been stuck at the same stage since 06/03/2026. For the past five days I’ve been following up, but every time I only receive the same reply: “We are aware and working on it.” What makes it worse is that my colleagues who app**** at the same time have already been paid. The administator assigned to my withdrawal is not helping , i am starting to believe she doesnt know whats going on. Please sort out my payout.
Helpful (0)
|Replies (0)dT
daddy T
1 reviews | Active since Jan 2020
18 Mar 2026, 11:59
2 Pot payout
My two‑pot withdrawal has been stuck at the same stage since 06/03/2026. For the past five days I’ve been following up, but every time I only receive the same reply: “We are aware and working on it.” What makes it worse is that my colleagues who app**** at the same time have already been paid. The administator assigned to my withdrawal is not helping , i am starting to believe she doesnt know whats going on. Please sort out my payout.
0
Replies (0)RM
Rudzani M
1 reviews | Active since Jan 2020
17 Mar 2026, 07:57
Withdrawal
I am very disappointed on how my 2 Pot claim is being handled. I did everything on the 3rd and on the 9th got a call that there was an error and they will rectify and start with the process. A week later after following up I am only getting an update that they are starting with the process. This is very not professional. Business like Sanlam process theirs within 5 days and with Sygnia we have to beg for follow ups everytime as the system also does not update. When can I expect my funds?
Helpful (0)
|Replies (0)RM
Rudzani M
1 reviews | Active since Jan 2020
17 Mar 2026, 07:57
Withdrawal
I am very disappointed on how my 2 Pot claim is being handled. I did everything on the 3rd and on the 9th got a call that there was an error and they will rectify and start with the process. A week later after following up I am only getting an update that they are starting with the process. This is very not professional. Business like Sanlam process theirs within 5 days and with Sygnia we have to beg for follow ups everytime as the system also does not update. When can I expect my funds?
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lindiwe M
1 reviews | Active since Jan 2020
16 Mar 2026, 05:42
Lack of Communication
I am writing to express my deep dissatisfaction with the handling of my claim, which was processed on the 3rd. Up until today, nothing has reflected, and I have not received any communication from your office. This lack of communication and delay in payment is unacceptable and has caused significant inconvenience. I request the following: 1. Immediate confirmation of the status of my claim. 2. A clear timeline for when the payment will be processed. 3. A written explanation for the delay in communication and settlement. If I do not receive a satisfactory response within 14 days, I will have no choice but to escalate this matter to the relevant regulatory authority and consider further action. I urge you to treat this complaint with the urgency it deserves and respond promptly.
Helpful (0)
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lindiwe M
1 reviews | Active since Jan 2020
16 Mar 2026, 05:42
Lack of Communication
I am writing to express my deep dissatisfaction with the handling of my claim, which was processed on the 3rd. Up until today, nothing has reflected, and I have not received any communication from your office. This lack of communication and delay in payment is unacceptable and has caused significant inconvenience. I request the following: 1. Immediate confirmation of the status of my claim. 2. A clear timeline for when the payment will be processed. 3. A written explanation for the delay in communication and settlement. If I do not receive a satisfactory response within 14 days, I will have no choice but to escalate this matter to the relevant regulatory authority and consider further action. I urge you to treat this complaint with the urgency it deserves and respond promptly.
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Replies (0)KS
Katleho S
1 reviews | Active since Jan 2020
12 Mar 2026, 07:15
Unprofessional company that does not cater to people's needs.
I've never called a company like I call sygnia and no one gives me a reason why my claim has not reflected yet. The level of unprofessionalism from some agents through the phone will have you calling back to atleast speak to someone better. It's been over a month no communication whatsoever, I am the one who's constantly calling and been given the runaround. This business is not worth an investment really companies should reconsider getting in business with this highly unprofessional company especially when it comes to dealing with people's investments. Really disappointed.
Helpful (0)
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Katleho S
1 reviews | Active since Jan 2020
12 Mar 2026, 07:15
Unprofessional company that does not cater to people's needs.
I've never called a company like I call sygnia and no one gives me a reason why my claim has not reflected yet. The level of unprofessionalism from some agents through the phone will have you calling back to atleast speak to someone better. It's been over a month no communication whatsoever, I am the one who's constantly calling and been given the runaround. This business is not worth an investment really companies should reconsider getting in business with this highly unprofessional company especially when it comes to dealing with people's investments. Really disappointed.
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Replies (0)NM
Nomvuyo M
1 reviews | Active since Jan 2020
10 Mar 2026, 16:10
Sygnia unprofessional and unreliable
This is the by far the worst company I've had to deal with. Have been waiting for my provident fund withdrawal claim for over a month now, I have sent emails with no response and when I call them to follow up, I am told that I should expect the funds in 1-3 working days, I've heard this 3 times, on 27 February, 03 March and again on 6 March, I was promised feedback today, no phone call or email from them. This is after I was asked to confirm my banking details on 24 February. I would never recommend this company to anyone wishing to invest also companies must've their research on these companies before investing employees hard earned money with such unprofessional businesses.
Helpful (0)
|Replies (0)NM
Nomvuyo M
1 reviews | Active since Jan 2020
10 Mar 2026, 16:10
Sygnia unprofessional and unreliable
This is the by far the worst company I've had to deal with. Have been waiting for my provident fund withdrawal claim for over a month now, I have sent emails with no response and when I call them to follow up, I am told that I should expect the funds in 1-3 working days, I've heard this 3 times, on 27 February, 03 March and again on 6 March, I was promised feedback today, no phone call or email from them. This is after I was asked to confirm my banking details on 24 February. I would never recommend this company to anyone wishing to invest also companies must've their research on these companies before investing employees hard earned money with such unprofessional businesses.
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Kurt C
1 reviews | Active since Jan 2020
3 Mar 2026, 11:04
Bad Investment
I am writing to formally raise a complaint regarding the handling of my pension withdrawal request. After leaving my company, I submitted all the necessary documentation to begin the withdrawal process. It has now been months, and I am still waiting for a clear update regarding the status of my funds. I have sent multiple emails requesting information, but I have either received no response or very limited feedback. I have been informed that you are unable to provide me with the value of my pension or a confirmed payment date. This is extremely concerning, especially after such a long waiting period. Additionally, I understand that your own service provider has also attempted to contact you, yet no proper response has been given. I find it unacceptable that my emails are being ignored and that I am not being provided with clear information regarding my own funds.
Helpful (0)
|Replies (0)KC
Kurt C
1 reviews | Active since Jan 2020
3 Mar 2026, 11:04
Bad Investment
I am writing to formally raise a complaint regarding the handling of my pension withdrawal request. After leaving my company, I submitted all the necessary documentation to begin the withdrawal process. It has now been months, and I am still waiting for a clear update regarding the status of my funds. I have sent multiple emails requesting information, but I have either received no response or very limited feedback. I have been informed that you are unable to provide me with the value of my pension or a confirmed payment date. This is extremely concerning, especially after such a long waiting period. Additionally, I understand that your own service provider has also attempted to contact you, yet no proper response has been given. I find it unacceptable that my emails are being ignored and that I am not being provided with clear information regarding my own funds.
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Replies (0)