Poor Communication and Harassment After Debt Settlement

I was contacted by this legal debt collection firm regarding an outstanding account, which I promptly settled and provided proof of payment. Despite confirming that the payment was made, I continue to receive emails threatening legal action via a letter of demand.

I have submitted my proof of payment multiple times and requested a settlement letter, but I have received no response. My emails and calls have been ignored, and I’ve been left in the dark with no confirmation that the matter is resolved on their end.

This has caused unnecessary stress and confusion. It is unacceptable for a professional firm to operate this way—harassing clients after full payment and failing to close the matter properly.

They need to URGENTLY work on their communication, professionalism, and accountability especially as they are representing FNB