Disgusting online services- AKA Navinos

I ordered marshmallows from this company, you know support local. I ordered on Monday and on the website FAQ they said delivery takes 24-48 hours. It also said the item was in stock, well it didn't say out of stock. On the FAQ it says that in the case we don't have stock you will be refunded. I ordered and nothing no receipt nothing I paid almost R200 for ****ing marshmallows but I tried supporting local. I wanted to know how long it would be because they are in Athlone and I needed it to be delivered in Bo Kaap, not that far. I tried emailing, no response I called the number on the website the lady then says this is my personal number call this one. Then I called no response. Then I spoke to the lady she said we should have in stock. Then I thought ok by Wednesday I should receive my package. Nope nothing, I called again. Then some guy answered saying this is my personal number let me give you the number. Then why add it to the ****ing website. Then they told me they are waiting for the courier guy to come and collect. Now it is Friday and the courier guys are telling me that I will get it on Monday maybe Tuesday. The courier guys are saying that the waybill was only created on Thursday. Now no one wants to take blame. Either way this was a ****ing disgusting ****ing experience. **** supporting local.