Double Billing & Appalling Service

I had an absolutely unacceptable experience at Alpha Pharm Synergy Megapharm Pharmacy(Synergy Pharmacy). My fiancé and I visited to collect medication that was prescribed to her after a doctor’s appointment. The pharmacist asked us three separate times if we intended to pay cash or submit the cost to our medical aid, and each time we clearly stated that we would be paying cash. Despite this, after paying cash and leaving the pharmacy, I received an email from my medical aid indicating that a claim for the exact same medication had been submitted by the pharmacy. In other words, they attempted to charge us twice for the same medication. I contacted my medical aid, who confirmed the claim and advised me to return to the pharmacy to have it withdrawn. When we went back, the service we received was nothing short of appalling. I spoke with three different staff members, including pharmacists and pharmacist assistants, all of whom displayed dismissive and unprofessional attitudes. No one offered an apology or took accountability for the error. Instead, their demeanour made me feel as though I was the problem or, worse, as though I was trying to **** them, when, in reality, it was their actions that could easily be interpreted as *****ulent. This behaviour is deeply concerning. Many people do not scrutinize their medical aid statements and might not notice such double billing. Whether this was a result of negligence, incompetence, or something more deliberate, I cannot say. However, the complete lack of professionalism, accountability, and empathy during my interaction has solidified my decision to never return to this pharmacy. I have reported this matter to my medical aid and intend to escalate it to the relevant governing bodies to ensure that others are not subjected to the same experience. I strongly urge anyone using this pharmacy to double-check their medical aid statements and ensure they are not being overcharged. This experience has left me disgusted and outraged, and I cannot recommend this pharmacy to anyone.