Syntell - Losing Payments & Unwilling to recover Payments

If I could rate 0 stars I would.

Fine was issued beginning of April. Made contact with Syntell via the e-mail platform & requested payment options as the fine was issued outside our residential area. Received a document with banking details and depositing instructions. Payment was made and POP sent through.

Fine was never removed. Followed up with the person who provided the banking information, and was advised it’s the wrong information and that they don’t provide a service to the area - since 2023 -we need to request a refund from the bank and repay the fine. After 2 hours at the bank no joy because the payment reversal needs to be requested within 40 days. Not 6 months. Syntell didn’t take any responsibility and referred us back to the Municipality (lady gets 5 stars for patience and assistance) who could assist any further as the problem started at Syntell side.

We had to repay the fine on the Paycity platform.

Now R1500 is floating around in some account no one wants to claim or take credit for the wrong information.

Where can I escalate it to or contact someone who can help recover the money?