S
Syntell
Unclaimed Business
Government & Ombudsman Services|1|3 Reviews (last 12 months)|This business does not respond to reviews
S
Syntell
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Government & Ombudsman Services
#5NPS Score
0Unlikely
Ranking
#5
in Government & Ombudsman Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBN
BG
Boitumelo G
1 reviews | Active since Jan 2020
18 Jul 2025, 21:16
Syntell private utilities sucks
I'm renting and apparently the electric board that i have in my room. happens to be registered with syntell private utilities,of which I don't think but find it strange that their Kwh are not satisfying,n they really finish really fast,I mean you buy 50 bucks electricity but get 9.3 units how messed up is that,we living in location for Pete sakes,like what's the use of this
Helpful (0)
|Replies (0)BG
Boitumelo G
1 reviews | Active since Jan 2020
18 Jul 2025, 21:16
Syntell private utilities sucks
I'm renting and apparently the electric board that i have in my room. happens to be registered with syntell private utilities,of which I don't think but find it strange that their Kwh are not satisfying,n they really finish really fast,I mean you buy 50 bucks electricity but get 9.3 units how messed up is that,we living in location for Pete sakes,like what's the use of this
0
Replies (0)GH
Genevieve H
1 reviews | Active since Jan 2020
2 Jun 2025, 04:22
Daylight ******* from invisible people
I would appreciate it if this people can check their emails or answer their phones. Since moving into our house 3 months ago, we've been struggling to get hold of them to remove their submeter box. We've sent emails, trying to phone everyday but no luck. We bought the house with a seperate entrance which has a sub meter box installed and we'd like to remove it. But no luck in finding them. The submeter box uses 100% electricity from the main box inside our house. We are not being reimbursed for this as the details they have are the previous owners. We got 5 units for R50 only, this is a total *******. We need to remove this sub meter box asap please.
Helpful (0)
|Replies (0)GH
Genevieve H
1 reviews | Active since Jan 2020
2 Jun 2025, 04:22
Daylight ******* from invisible people
I would appreciate it if this people can check their emails or answer their phones. Since moving into our house 3 months ago, we've been struggling to get hold of them to remove their submeter box. We've sent emails, trying to phone everyday but no luck. We bought the house with a seperate entrance which has a sub meter box installed and we'd like to remove it. But no luck in finding them. The submeter box uses 100% electricity from the main box inside our house. We are not being reimbursed for this as the details they have are the previous owners. We got 5 units for R50 only, this is a total *******. We need to remove this sub meter box asap please.
0
Replies (0)JE
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Hantie R
1 reviews | Active since Jan 2020
22 Nov 2024, 12:12
Syntell - Losing Payments & Unwilling to recover Payments
If I could rate 0 stars I would. Fine was issued beginning of April. Made contact with Syntell via the e-mail platform & requested payment options as the fine was issued outside our residential area. Received a document with banking details and depositing instructions. Payment was made and POP sent through. Fine was never removed. Followed up with the person who provided the banking information, and was advised it’s the wrong information and that they don’t provide a service to the area - since 2023 -we need to request a refund from the bank and repay the fine. After 2 hours at the bank no joy because the payment reversal needs to be requested within 40 days. Not 6 months. Syntell didn’t take any responsibility and referred us back to the Municipality (lady gets 5 stars for patience and assistance) who could assist any further as the problem started at Syntell side. We had to repay the fine on the Paycity platform. Now R1500 is floating around in some account no one wants to claim or take credit for the wrong information. Where can I escalate it to or contact someone who can help recover the money?
Helpful (0)
|Replies (0)HR
Hantie R
1 reviews | Active since Jan 2020
22 Nov 2024, 12:12
Syntell - Losing Payments & Unwilling to recover Payments
If I could rate 0 stars I would. Fine was issued beginning of April. Made contact with Syntell via the e-mail platform & requested payment options as the fine was issued outside our residential area. Received a document with banking details and depositing instructions. Payment was made and POP sent through. Fine was never removed. Followed up with the person who provided the banking information, and was advised it’s the wrong information and that they don’t provide a service to the area - since 2023 -we need to request a refund from the bank and repay the fine. After 2 hours at the bank no joy because the payment reversal needs to be requested within 40 days. Not 6 months. Syntell didn’t take any responsibility and referred us back to the Municipality (lady gets 5 stars for patience and assistance) who could assist any further as the problem started at Syntell side. We had to repay the fine on the Paycity platform. Now R1500 is floating around in some account no one wants to claim or take credit for the wrong information. Where can I escalate it to or contact someone who can help recover the money?
0
Replies (0)ND
Nyvrem D
1 reviews | Active since Jan 2020
12 Mar 2024, 06:32
Based on my experience so far, it seems that PayCity/ SYNTELL may have ****** close to R1,000./ from me.
Based on my experience so far, it seems that PayCity/ SYNTELL may have ****** close to R1,000./ from me. From the reviews, it seems that there are others. Is that not ******** *****? My application No is : LDRv3-000368537
Helpful (0)
|Replies (0)ND
Nyvrem D
1 reviews | Active since Jan 2020
12 Mar 2024, 06:32
Based on my experience so far, it seems that PayCity/ SYNTELL may have ****** close to R1,000./ from me.
Based on my experience so far, it seems that PayCity/ SYNTELL may have ****** close to R1,000./ from me. From the reviews, it seems that there are others. Is that not ******** *****? My application No is : LDRv3-000368537
0
Replies (0)JD
SS
Sabelo S
1 reviews | Active since Jan 2020
22 Aug 2022, 06:42
Great experience with Noxolo Ndayi from Syntell
COMPLIMENT - I had a great experience with Noxolo Ndayi from Syntell. I had to request for a refund of an electricity voucher which did not load due to a technical issue linked to my meter. I initially spoke to Shakeel and he logged the initial call to have the money debited from my credit card in purchase of that electricity voucher refunded back to me. The call stayed open for 48hrs even though I was advised it would be a 24hr TAT. When I called back in I spoke to Noxolo Ndayi, who immediately advised that the delay was caused by the technical error and she had to escalate to PEC for resolution of that first so that I could thereafter be refunded. She lodged the escalation and even though it took a further 2 business days to resolve, Noxolo ensured to call me on each day to offer an update and to ensure that the refund received priority attention due to the delay. Just got my refund today and also received an email from Noxolo advising of the same. Really very pleased with how she managed to turn around my customer experience and took responsibility to ensure that my request was finalised expeditiously and without any further pain. She is indeed a great reflection of Syntell and its commitment to offer quality service to all its customers. Enkosi Noxolo!!
Helpful (0)
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Sabelo S
1 reviews | Active since Jan 2020
22 Aug 2022, 06:42
Great experience with Noxolo Ndayi from Syntell
COMPLIMENT - I had a great experience with Noxolo Ndayi from Syntell. I had to request for a refund of an electricity voucher which did not load due to a technical issue linked to my meter. I initially spoke to Shakeel and he logged the initial call to have the money debited from my credit card in purchase of that electricity voucher refunded back to me. The call stayed open for 48hrs even though I was advised it would be a 24hr TAT. When I called back in I spoke to Noxolo Ndayi, who immediately advised that the delay was caused by the technical error and she had to escalate to PEC for resolution of that first so that I could thereafter be refunded. She lodged the escalation and even though it took a further 2 business days to resolve, Noxolo ensured to call me on each day to offer an update and to ensure that the refund received priority attention due to the delay. Just got my refund today and also received an email from Noxolo advising of the same. Really very pleased with how she managed to turn around my customer experience and took responsibility to ensure that my request was finalised expeditiously and without any further pain. She is indeed a great reflection of Syntell and its commitment to offer quality service to all its customers. Enkosi Noxolo!!
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Replies (0)