Disappointing experience working with T&S Designs

We had a disappointing experience working with T&S Designs. The kitchen is one of the most important spaces in a home and requires thoughtful planning and quality craftsmanship. Initially, we were optimistic about working with Brenden, the CEO of T&S Designs, as he came across as promising. However, it quickly became apparent that he does not follow through on his commitments and often made promises that were not kept.

Although we had concerns about certain charges on the invoice, we chose to pay in full without raising any disputes at the time, prioritizing the potential for a long-term working relationship—especially as we had other carpentry projects in mind for which we were considering Brenden.

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Unfortunately, he did not complete our kitchen, as the wooden countertops still needed to be installed and the tall cupboards were not built. Additionally, several issues began to surface with the cupboards he had already installed. Cabinet doors became loose, drawers malfunctioned, and certain “solutions” appeared to be shortcuts that were not durable or properly executed.

When we reached out to Brenden to discuss these problems, we were met with a surprisingly rude and unprofessional response. He stated that he would never return to our home and sent us a message that we found disrespectful and unnecessarily aggressive. This was particularly disappointing, as we expected a professional to take pride in their work and address concerns constructively.

Additionally, we were asked to purchase a list of items for the project, only to later find out that some of these materials have been used for other clients. When we questioned Brenden about the missing items, we did not receive a clear or satisfactory explanation.

Overall, our experience with T&S Designs was frustrating and fell far short of our expectations. We hope this feedback helps others make informed decisions.