Pathetic Delivery Service

I had complained about the delivery of the newspaper that was put onto my gate and not in the place that it supposed to go. this caused my gate to jam and cost me R280.00 to reprogram. I complained to the distribution manager Leon. This happen 2 weeks ago. This happen again this week again. you cannot get through the right people. The receptionist Jeulian is rude. she cut my call 4 times. she has no customer ethics. the frustrating issue is you cannot get hold of the director or the PA. How do I address this problem going forward.