NO REFUND

I booked for them to take my vehicle from PE to CPT, and paid for it but unfortunately, I could not let them take it as I had to use it for my trip from PE to CPT. I did inform them. I was issued with forms to be refunded of the money I had paid. I was informed that it would take 14 working days and I waited the 14 working days and to date nothing. After 14 working days, I informed them that I did not receive the money. I have sent emails to them and got the runaround. I have informed them that I would like to receive my payment immediately as I have already waited the 14 working days, which I feel is fair, but to date nothing.