Refuse to refund me

The worst experience of our lives, this company was recommended by Webuycars in Cape Town Richmond, we paid the fee as per their quote and sent POP, they couldn't even locate our payment or confirm when the vehicle will be collected. We requested a refund and all they do is keep you on hold, never call back, they cannot confirm when the refund will be done, we are still waiting, they are a *****ulent company that does not care about service or peoples property. Do not waste your money on them.