PM
palesa M
Active since Nov 2013
21
Reviews
0
Industries
Reviews
21 reviews4 months ago
MTN LTE not working so is the thinking capacity of the Billing department
Hi, if I could give MTN and VOX no star, I would. I have had issues with their LTE service for months and I have been reporting this to them, first they told me that is was the tower that had an issue and they reset my settings, same issue happened and they say it could possibly be the sim then they need to cancel and provide a new sim card but they make it seem like it is my decision I have to tell them to cancel the sim and then issue a new sim, what choice do i have if I want connection, say no do not cancel the SIM while according to you it is not working and is faulty?, then they want me to pay for a new sim card that according to them was the issue, I still don't have a report of what the issue was with the sim they took, but I have received an invoice for a new sim card, the problem still persisted and then eventually they find out that the sim was in fact not the issue but the issue was the router, they changed the router and the service is fine, why then am I billed for their fault, a sim that was not the issue, mind you I had already paid for the month of December with the invoice for the full service, I am being billed twice and the part that makes me mad is the fact that they cannot read their own accounts and use their own thinking capacity to see that this is a double bill for the same month, now I have to take time out of my day to help them do their job. They do not credit the amount that I already paid for the cancellation ( I mean the service of the faulty sim should be refunded to me right? simple accounting, right?) MTN is ****py and provides below level service, VOX is not better as the same applies, the technical team tried to assist with the connection issues and eventually got it right and I must say they were really good with providing feedback, however all of that is *****ed by the incompetence of the billing division that cannot think. Look at my payment as well as the service you provide, why am I being billed for the same service twice, why do i have to pay for a replacement of a sim card that is faulty that you have now discovered was not the issue, where is the sim card in question and what is the report of the fault? I have a suggestion give me back my old sim card, take your new sim card and we call it even because I am not paying for your fault.
0 replies
5 months ago
Worst service, no...no service
I have experienced the worst service from VOX and MTN LTE sine th beginning of my contract with them, there is always issues with connection, I am basically paying for no connection as th routher is only connect less than a week a month and I have been loggin call and it gets fixed and a few days later no connection, I was told thatI lost connection because the routher was moved form the registered address which was incorrect and the issue still continues with no assistance, I have now been on the line with them for assistance since 12:20 its more than an hour and their agents are not assisting they just hang up or go offline without resolving my issue, I don't even have a ticket number when I try to follow up on a ticket I receive an error message as my query is not logged, this is the worst service ever and every month without fail I pay for a service that does not exist.
265 replies
10 months ago
Appalling service - No feedback on email or calls
Since I app**** and registered it has been one thing after another, first the student assistant responsible for my registration - Bongmusa Ngcobo did not provide me with the confirmation of registration and other documents on time, even after he was hounding me to confirm registration and make payment, once the payment was made, the contact stopped from their side and eventually after numerous follow ups and calls they provided me with the documents but still managed to mess up my payment plan even after I explicitly communicated to them how I will be making payments, every second week I will received an sms that my fees are outstanding and this will affect me getting results and Shirley is the contact person to assist, I still made numerous requests to Shirley to update my payment plan as per my registration and only in June 2025 did I receive communication that this would be updated (since January 2025) since then, Shirley Rathensamy has been ignoring my calls and emails when I follow up, I need to the updated statement and correct invoice reflecting my payment plan in order for my employer to make payment of the O/S fees and to this date I have not received it and no one is returning my calls or emails. Not only this but last Friday I received another call from the RBS that my application was unsuccessful and I should consider another qualification...I am already registered, completed my assignments and received my exam timetable, by the way. How do I as a student trust that the institution is reputable after this experience? If I could give no star, I would, This has been the most disappointing and humbling experience I have ever had with a higher learning institution that claims to be the best and competes with the best, I regret registering with RBS and would not recommend anyone to waste their money and intellect with this institution
0 replies
17 months ago
Refuse to refund me
The worst experience of our lives, this company was recommended by Webuycars in Cape Town Richmond, we paid the fee as per their quote and sent POP, they couldn't even locate our payment or confirm when the vehicle will be collected. We requested a refund and all they do is keep you on hold, never call back, they cannot confirm when the refund will be done, we are still waiting, they are a *****ulent company that does not care about service or peoples property. Do not waste your money on them.
0 replies
31 months ago
No feedback and Poor service all together
I have been given the runaround by the fund for weeks now and every time I call in to find our what the delay is I am requested to submit the same information, yesterday I received and sms that my payment was rejected due to a bank validation and later in the evening receive an email hat the payment was successful and will reflect in 3 day, when I call this morning I was told my details are not in order and I need to submit the same information AGAIN, fortunately the lady that assistemd me was able to put on her thinking cap and go through their records to find the documents and resend these to their back office, now I have to wait another 5 days for something that sjould have been sorted without me having to call in again, I am utterly disappointed in your service and the run around and trying to manage me has reached its end. I need urgent assistance on this payout and for the back office or whoever is not doing their job and get their act together. This is so beneath you,47 for a company that has been in service for so long to treat clients like this?
131 replies
40 months ago
Late payment of a claim
Very disappointed with how my claim has been handles by Discovery, sent all required documents in December, my claim has been pending payment since 30 December and I called on Tuesday 3rd to follow up I was informed I need to wait another 2-3 working days for payment to be released and on the 5th of January I follow up and the person assisting me escalates as their Finance team is the reason payment has not been released I now have to wait another 1-2 working days. Please make the payment before end of business today. Discovery service is always an issue.
264 replies
49 months ago
Old Mutual refuse to pay funeral claim
Following the passing of our mother who is the policy holder, the company does not want to payout and have referred us to the courts, the advice that this claim will form part of her estate however this is a funeral policy and not a life policy, the intention of the policy was to pay out for funeral costs. Not getting assistance at a time like this is very unfortunate and extremely insensitive, The funeral still needs to proceed and we still needs the funds from her policy, how do we proceed? Is still reiterate that the policy is meant for the Funeral and not a life policy, the Head office and Welkom branch for group schemes refuse to be of assistance during this period. OMI is known to not pay out claims. Its not fair to a mourning family
53 replies
57 months ago
Pathetic Service as always
MTN and their DATA deal partner MONDEOR are liars to say the least, I was comcat ed by their agent selling incrwesaed minutes at an ddional R20 m which made send, I look at my bill for the month of Augs=ust and it has increased by R600, I have called MTN and they keep sending me from one person to another and MONDEOR there is no answer I am just on hold, when I ask the MTN consultant what is happening to my bill they tell me I have to speak to the other service provideer firtstly I do not have a contarct with MONDW+EOR byt with MTN, why is MTN trying to pass the buck yet this otehr company is selling ion their product on their contcat, i am still waiting for a comy of the amneded contract that I asked for and I have not received it, I am within the cooling off period and the run around is a tctic I know, i want this upgrade to be reveresed and my bill to be fixed I am not paying more than what I agreed to, no ways. Fix your company and stil lying to your clients and passing the buck. Fix my bill as I will not pay any amount more than what I agreed to and what I used
0 replies
58 months ago
No service on a funeral claim
I have been trying to get assistance from Hollard life on a funeral claim, since last week Friday, the phones were not g through, Monday I emailed all the documents as per the claim firm Tuesday again I nailed forms to another address, called them 3-4 times on Wednesday to follow up because my nails went into the Bermuda triangle, spoke to 2 Consultants Nasima and Nosipho who told me docs were received and escalated for processing, all documents have been sent I do all the following up, no feedback from Hollard, this morning I spoke to Percy the team leader at 9:30am, he said I will get a claim number, eventually I did get the claim number from him. This is the worst service I have received for such a sensitive tine in my family, the country is going through a lot and we are organising a funeral amidst all of that and yet in this trying time Hollard is treating us like this, this is appalling and why do you participate in insurance line you are clearly not capable of handling, the mortuary is not going to wait for my claim to be paid whenever you decide to on Friday morning everything needs to be finalised, you are dealing with people going through a traumatic time already and you become another obstacle in the process, thank you for nothing during a painful time to my family.
106 replies
58 months ago
Disrespectful claims consultant
My experience with OMI has been devastating, Their client bumped my car and I claimed in April, Im still waiting for the claim to be paid. Moosa Nabbie is the consultant who was dealing with my claim and only at the end of June of June after numerous follow ups he sent the release form and I sent it back completed with supporting docs as requested same day. I have been following up on payment till this day and no update, today I called and was told he is on sick leave, no out of office or alternative contact in place, fine, I was referred to Nigel Pather,I expained my issue and he said his peace about Moosa being on leave I the expressed my frustration to him about the process and how long it has taken and he told me to stop screaming at him and to calm down because its not his claim, I asked to speak to me in a better tone as his attitude was escalating the matter, I told him that speaking a client or myself like that is unacceptable as it was very condescending, he then asked a question about a document and I told him that what I sent back was the release and supporting docs, he tole me that LISTENING IS A SKILL and I should learn to listen because that is not what he asked me. I then hung up because unfortunately I cannot deal with that level of disrespect in an a civilised manner. He calked again to ask if I am calm to talk and that we must talk like adults and not scream, unfortunately he has left a bad impression of OMI to me over and above the lack of service received thus far. His behaviour is appalling. I still need my claim paid. Thank you for nothing OMI and team
53 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (14.285714285714286%)
1 Star
18 (85.71428571428571%)