T
TailMe
Unclaimed Business
T
Performance(last 12 months):
#2Ranked In Other
0 NPSUnlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLC
Lana C
1 reviews | Active since Jan 2020
19 Dec 2025, 17:26
Extremely poor service
I purchased a GPS cat tracker from this company based on website claims of “precise, real-time location tracking,” proactive pet safety, and reliability both indoors and outdoors. These claims created a reasonable expectation of timely location updates if my cat left a safe area. After querying the tracker’s performance, the CEO explained that the device is not always online, that indoor updates may occur only every 12–24 hours, that live tracking can be delayed or queued, and that indoor accuracy relies mainly on Bluetooth/Wi-Fi beacons rather than GPS. These are material limitations that are not clearly disclosed in the marketing. Instead of acknowledging this mismatch, the CEO was dismissive and insisted there was “absolutely nothing wrong” with the product or website information. I was offered a return only as store credit, less unspecified costs, despite my concerns relating to misleading expectations rather than misuse. This experience reflects poor customer service and marketing that sets unrealistic expectations for a product positioned as a pet safety device.
Helpful (0)
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Lana C
1 reviews | Active since Jan 2020
19 Dec 2025, 17:26
Extremely poor service
I purchased a GPS cat tracker from this company based on website claims of “precise, real-time location tracking,” proactive pet safety, and reliability both indoors and outdoors. These claims created a reasonable expectation of timely location updates if my cat left a safe area. After querying the tracker’s performance, the CEO explained that the device is not always online, that indoor updates may occur only every 12–24 hours, that live tracking can be delayed or queued, and that indoor accuracy relies mainly on Bluetooth/Wi-Fi beacons rather than GPS. These are material limitations that are not clearly disclosed in the marketing. Instead of acknowledging this mismatch, the CEO was dismissive and insisted there was “absolutely nothing wrong” with the product or website information. I was offered a return only as store credit, less unspecified costs, despite my concerns relating to misleading expectations rather than misuse. This experience reflects poor customer service and marketing that sets unrealistic expectations for a product positioned as a pet safety device.
0
Replies (0)RN
Ronel N
1 reviews | Active since Jan 2020
17 Jun 2025, 10:15
This is not a GPS pet tracker - more like a cell phone tower signal tracker
My son lives on a farm in a remote area. I read all the reviews online before I bought this product. Unfortunately our experience does not match any of the ones mentioned online. We tried three different SIM cards; tried to link to WIFI and then tried to see if it works in an urban area (Johannesburg). In all cases, the tracker picks up the nearest cell phone tower - that means 7 kms away from the farm, and 3 kms away from our house in Jhb. Needless to say, if you want to keep track of the dog, you would have to be prepared to search for an area of 7km radius. So in my view, it is a cell phone signal tracker at best. Coincidentally all our other GPS devices do work in both locations. You would be better off with an apple airtag which works far more efficiently at a much lower price tag. And by the way - this tracker does not count the steps either. When I tried to return it, I got thrown with the Consumer Protection Act and the fact that I bought the 'cheapest' product (i bought the one for R1899 and not the one in excess of R2000 - thank goodness I did not). I probably would have not minded had they just acknowledged the fact that the product is defective but that was never the case - only that I live on a hill and therefore that the device picks up the cell phone tower etc etc. At least Jenna now walks around with a fancy tag around her neck looking very dapper.
Helpful (0)
|Replies (0)RN
Ronel N
1 reviews | Active since Jan 2020
17 Jun 2025, 10:15
This is not a GPS pet tracker - more like a cell phone tower signal tracker
My son lives on a farm in a remote area. I read all the reviews online before I bought this product. Unfortunately our experience does not match any of the ones mentioned online. We tried three different SIM cards; tried to link to WIFI and then tried to see if it works in an urban area (Johannesburg). In all cases, the tracker picks up the nearest cell phone tower - that means 7 kms away from the farm, and 3 kms away from our house in Jhb. Needless to say, if you want to keep track of the dog, you would have to be prepared to search for an area of 7km radius. So in my view, it is a cell phone signal tracker at best. Coincidentally all our other GPS devices do work in both locations. You would be better off with an apple airtag which works far more efficiently at a much lower price tag. And by the way - this tracker does not count the steps either. When I tried to return it, I got thrown with the Consumer Protection Act and the fact that I bought the 'cheapest' product (i bought the one for R1899 and not the one in excess of R2000 - thank goodness I did not). I probably would have not minded had they just acknowledged the fact that the product is defective but that was never the case - only that I live on a hill and therefore that the device picks up the cell phone tower etc etc. At least Jenna now walks around with a fancy tag around her neck looking very dapper.
0
Replies (0)