VERY BAD SERVICE!!!

I booked as a bday gift for my sister and husband and i called the hotel prior to arrange something in room for the birthday and they confirmed on system it was arranged. After the stay my sister informed me that nothing was done.

I called today as i want to book a stay for my moms 60th 4 rooms and i just wanted to make sure that before i book it wont be the same. I got transferred from reception to reservations back to reception only to be told a duty manager will call me. No one called me. The taj has a certain level of expectations especially the brand in India and we expect much more professional treatment. Very disappointed esp for the price you pay.