So disgusted in your service and your behaviour thereafter.

our event was 22 November 2019.

Please be very careful when you book a package deal with these people, the manager Lawrence lies and did not make sure everything was in order for our year end function which i booked way in advance and called to confirm the week prior to our function if all was in order, he told me all was good.

We paid in full for a package for the Soweto tour which includes lunch, drinks at each stop plus 1 at lunch as well as a tour of Soweto of 3 stop overs.

the bus was supposed to provide drinks through out the trip as well.

Firstly the bus was late, then we were told the drinks on the bus was not organized in time so no drinks. I ordered 2 halal meals to be included with our normal food order for 50 people which was communicated by Lawrence to me, that it would be supplied at the lunch venue.

There was no halal lunch booked with the venue and our seating was short. Another company having their function at the venue allowed our halal staff to eat from their halal food catered. Bus manager then orders Nandos which arrives only when we about to go on the tour and then both manager and bus driver were not provided money by Lawrence to pay for the halal meal that they ordered therefore my CFO took out his own money to pay and was told he would receive a refund. When we got the the first tour stop the owners informed us that there was no function booked or planned and they were closed. By then i was so fed up i advised the bus driver to take us to 1 more stop that was open and then to start the drop offs as it was already late. By the way Lawrence did not give the bus manager enough money to pay for our drinks at the tour stops as well and they were panicked and had to wait a long to actually receive the money to pay.

The bus manager Thalo and the owner Lawrence both promised me refunds for the halal meals we paid for including my CFO paying for the Nandos which the bus manager ordered from Uber as well a refund for the drinks we paid for on the bus.

I have inquired about the refunds from the 25 November and to date i have received no response and Lawrence has now blocked my number.

This is theft and false pretenses. I will pursue this with the SA consumer's protection committee as i have sent numerous emails advising them to get back to me before i take these steps.

They obviously do not care about their customers and can blatantly rob them.

The sad part is that we have used their service before in 2017 and the drivers were rude, when i informed Lawrence he apologies and informed me this event would be perfect.

Lies.