Owner should not be in the Hospitality Business

I attended the Wedding of a close family member at Talloula. I chose to spend the night at the venue with my family, due to us travelling from far. After the wedding/reception was over and most other guests had left, my wife received a phone call from her aunt to say that my wife's gran, who was 85 years old, had left her medication at the venue. When I approached Louis requesting whether I could check around the reception hall to look for her medication, I was greeted with the most rude and aggressive experience I had ever experienced. He even said to me that he did not care whether the matter was relating to a 2 year old or a 80 year old! How does a person of this calibre enter this type of business or even survive! We as South Africans have come to tolerate pathetic service generally, but this was beyone pathetic! Whether I would recommend or even visit Talloula again.....NEVER!!!