*********** and Pathetic Service

I'm very disappointed and angry with service I received ,from 2022 January I requested a file for my late husband who passed away November 2021 to date have not received. Instead I have been given by ad attitude by the rude head of staff keep saying they can't find it. Until this when the insurance company went themselves and the file was received same-day, and claim that they have been calling me to pay and I did not come which is blunt lie. I have payed now it's a no new story of signatures it took another month for that. I contacted them on numerous occasion still no help. Kindly assist the company needs the file so they can compensate me. My children cannot suffer because of lazy and *********** staff they hired. (Unhappy and angry community).