Terrible account management at Tarsus

We have been a reseller for Tarsus for many years, but since we lost our fantastic account manager in 2019, it all went down hill fast. Quote requests are left unanswered for days, where we have to follow up multiple times. Usually if we don't involve the sales manager, things do not get resolved.

We had an incident where we waited an entire year for a Dell server to be delivered, with ETA being pushed out every month. Tarsus made us pay it in full before they order and we couldn't get the order cancelled or the money back. Needless to say the customer was not happy.

Whenever we request a specific spec notebook, we always get 10 random quotes and not the spec requested. It's a continuous back and forth. They have automated emails that go out during the order process, instead of a human mailing us with an update. These automated mails also don't go to the correct person that was requesting the quote.

Just a bad experience overall. We deal with most of the disti's in SA, so we know what good customer service is, and Tarsus is not it.