My car has been with them for the past 3 weeks and there's no communication from them I have sent them several emails as one above still no response

Dear Tavcor & BIACSA

I am writing to formally express my deep dissatisfaction and concern regarding the ongoing, unresolved mechanical issues with my vehicle, BIAC x25 VIN AFDSCUAH6MA000024, which I purchased from Tavcor Suzuki. Despite multiple visits to the dealership for repairs and maintenance, the vehicle continues to experience recurring problems that have significantly affected my ability to use it reliably.

While I will not detail all previous visits over the past years, I would like to emphasize that in this year alone, since the service in May, my vehicle has been back to the dealership six or seven times for repairs. This is completely unacceptable for a vehicle that is still under warranty and should, by all reasonable standards, be performing reliably.

These repeated faults are clearly manufacturing-related issues, not a result of misuse or neglect on my part. Each time, I am told the vehicle requires parts that must be ordered, leading to long waiting periods and further inconvenience. This situation has had a direct and negative impact on my professional life, as I often have to take time off work to bring the car in for repairs or manage without transportation for extended periods.

My concern is what will happen once the warranty expires, how will I be expected to bear the financial burden of ongoing repairs for a car that appears to have inherent factory faults? I did not purchase this vehicle with the expectation that it would spend more time in the workshop than on the road.

I am therefore requesting that BAIC and Tavcor Suzuki take responsibility for this ongoing situation by providing a permanent solution, which may include:

1) A full technical assessment by BAIC engineers to identify and rectify the root cause of the problem once and for all

2) A vehicle replacement or suitable compensation, considering the continuous inconvenience and evident factory-related issues.

I have been raising concerns about this vehicle since 2022, yet the matter remains unresolved. I kindly request that this issue be given the urgent attention it deserves, and that a written response outlining the next steps be provided to me.

I trust that both Tavcor Suzuki and BAIC will treat this complaint with the seriousness and fairness it warrants.

Regards Linda Danster 0732520578