Bad experience

I went to VW Knysna for service on the 13th of Jan for service on my VWPolo Vivo. Service recieved was very unsatisfactory. Firstly, I was promised that I will get a courtesy car however it is not guaranteed as they only give out 1 car a day. I accepted that. On my arrival I was told that the car was not available as it was already booked out for someone else so one of the guys will take.me to work. I accepted that without arguement. As I was waiting, the lady assisting asked if I can take a Suzuki as a courtesy car. I agreed and she said I must wait while she is getting one for me. I waited for about 30mins and she came back suprised that I was still there, she literally asked "are you still here" and I was also suprised because I was waiting for her to come back with the Suzuki car. She then said I must wait again. I waited and she came back a few mins later telling me that there are no cars even at Suzuki so someone else should take me to work. From 07h30 I left the dealership at about 08h30. I didnt complain not even once. I was told that the service would take about 2hours hence I did not mind when I did not get the courtesy car. I waited for their call until about 13h00 when I called them and I was told someone will get back to me. At 15h00 I called again and I was told to wait again someone was busy calling clients so my turn will come. I never got any call until I requested my colleaugue to drive me to the delearship at 16h00 to get my car and when I got there, tje car was parked and waiting for.me to collect, no wash no cleaning even inside as expected but ok(it is my responsibility to clean my car) I didnt complain. I was given my keys with no service report or service book as it was my 1st service on the car as it was a brand new car. I was told that the systems were down the service report will be emailed the next day. Almost 2 weeks later, no service report recieved. I mentioned problems with the car that I wanted them to look at but they still there. May I get at least the report so I can see what was done so that I can be able to book again for the issues I mentioned.