Warning: Do NOT give Tax Relax Your business

I have been a client of Tax Relax for a number of years, however is 2017 Tax Relax have been billing me for services not rendered. I pay a monthly fee of R496, however I had to submit my own tax this year on SARS e-filing (after the national deadline because the Tax Relax crew offered zero assistance). I have been emailing one of their tax assistants (Roxanne Davids) who was completely unable to help, or give direction. Even after explaining to her via email and telephone that what TR is doing is illegal: she offered no apology for delaying my tax submissions or for the inconvenience. I submitted - in writing - my request to terminate the contract (on 28 November 2017) since they were utterly useless at doing the one thing they are paid to do ONCE per year, Roxanne Davids told me that someone from the Customer Services Department would be contacting me. No one has contacted me. I also have written confirmation from the South African Institute of Tax Practitioners that Tax Relax had their membership revoked in 2016 (the membership was in the name of Lee Anne La Reservee). This means that they have been operating illegally since 2016 and have been taking money from clients unlawfully as an unregistered Tax Practitioner. They are also fully aware of the Hello Peter posts (despite not registering their business on HP) because I sent them screenshots of all the complaints (no, I don't have a lot of spare time. yes, I made the time to do it). I suggest you learn to use e-filing and save yourself the heart ache and time. Do not give Tax Relax your business.