Disappointed with Teach with Koala

Disappointed with Teach with Koala – No Transparency, No Refunds

This was my first time using Teach with Koala, and unfortunately, it left a bad impression. I signed up for a month-to-month subscription to try the platform. However, no one made me aware of any terms and conditions upon signup—not during registration, nor in any of the more than 20 emails they sent me enticing me to join.

This morning, another subscription fee was deducted from my account. Since I won't be using the platform this month (as schools only reopen next month), I requested a refund. The response I received was cold and unapologetic: “We don’t do refunds. Just cancel before the next deduction.”

That’s the worst customer service I’ve encountered. I feel misled and disappointed. If you're going to send users dozens of emails on how to use the platform, the least you can do is be transparent about your billing policy.

I would advise new users to be cautious and dig for their terms and conditions yourself, because they won't make them clear to you. I feel ****med, and I won’t be recommending this platform to other educators.