FS
Faith S
Active since Apr 2013
16
Reviews
0
Industries
Reviews
16 reviews2 months ago
Dishonesty by UBER driver
This morning I took a ride with an UBER Go ride with Mxolisi Innocent, driving a Toyota with registration number KC***GGP. to 359 Pretoria Avenue ( from 8 Krediet Avenue.) I paid R100 cash for the trip of R46 and the driver did not have change but promised to put it into the Uber cash. He never did.
0 replies
10 months ago
Disappointed with Teach with Koala
Disappointed with Teach with Koala – No Transparency, No Refunds This was my first time using Teach with Koala, and unfortunately, it left a bad impression. I signed up for a month-to-month subscription to try the platform. However, no one made me aware of any terms and conditions upon signup—not during registration, nor in any of the more than 20 emails they sent me enticing me to join. This morning, another subscription fee was deducted from my account. Since I won't be using the platform this month (as schools only reopen next month), I requested a refund. The response I received was cold and unapologetic: “We don’t do refunds. Just cancel before the next deduction.” That’s the worst customer service I’ve encountered. I feel misled and disappointed. If you're going to send users dozens of emails on how to use the platform, the least you can do is be transparent about your billing policy. I would advise new users to be cautious and dig for their terms and conditions yourself, because they won't make them clear to you. I feel ****med, and I won’t be recommending this platform to other educators.
0 replies
19 months ago
Taking, money for stock that's not available
The online shopping service is appalling and the customer service on 0860323141 is none the better. For more than three incident, ke stock that's available online suddenly becomes not available after payment. Then one is told that your refund will be done in 7 days. I tried calling the customer service number and no one takes the call.
0 replies
27 months ago
Communication at Teneo
I assisted my sister, Zukiswa Tom in registering my nephew for Grade 12 at the school. Calls are not taken and emails or so-called tickets are selectively responded to. An email sent to help@teneoeducation.com on 31 January 2024 at 08:50 was never rep**** to. When we submitted a ticket as a follow-up a response came after two days and it only addressed one of the issues mentioned. It's really scary that a parent sacrifices and pays sooo much to be simply ignored. Let alone the child who expects to be getting all possible assistance to complete their final school year. I am so much disappointed. Teneo is well organised, but for the poor communication.
56 replies
28 months ago
Nightmare experience
I am at my wit's end with Rain. I have tried several times to communicate with Rain via their support number and have not had any success. The last time I called on 25 November 2023, I ran out of airtime holding the line for a consultant. I had requested them to collect their device as I was not getting any joy from Rain. What they are continuously doing is to bill me for services I have not used. I was made to understand that this is a month to month service, but then I found myself being held hostage where services would be suspended by the 20th of the month and I would be forced to find a way to make payment for a prepaid, month-to-month service, simply because I desperately needed to stay connected to the internet. I don't know how else to contact them. Even today, 25 December 2023, I've been on their telephone line 0816101000 and no one is taking the call. At the end of this line there is no helpful agent ready to assist.
258 replies
30 months ago
It's not raining at RAIN
The support service is non-existent. One is referred to call 0816101000. Nobody picks calls up. I sent an email to support@rain.co.za at 09:19 on Friday, 27 October 2023. Up to now there has not been any response to my email. Instead, my bank account has been raided from 25 to 28 October 2023. And this morning, 30 October 2023, three attempts have been made to make an unauthorised debit. Every time a debit is run, incur bank charges on my account. Please refrain from such actions and answer your calls so that one could communicate with you. I hope I am heard!
262 replies
30 months ago
Refusal to cancel contract
I am being harassed by Cell C, every day, every half an hour fro morning until evening. Although I cancelled my contract a month after it had ended, Cell C refuses to cancel the contract and I am continuously billed for services I have not used. When I enquired from one of the calls, the person on the other end said, "you will get all your benefits when you have paid. Cell C will not cancel until you pay up!" For 7months I am being held hostage by Cell C.
131 replies
32 months ago
Definitely not Customer-first!
I have had the worst customer care experience at Cell C. I called 084135 at about 9am to query that I could not make payment of R338.99 on my dashboard and that an amount of -R1028 was instead reflecting, which did not allow me the transaction of R338.99. A gentleman took the first call, confirmed that on his system it showed that I was due to pay R338.99 and then transferred me to another department where a lady responded. I tried to explain my query to her. She was more interested in giving me an explanation which did not resolve my issue, and when I tried explaining to her that what she was explaining was unrelated to my query, she slammed the phone in my ear and that was the end of it. I called the number again a gentleman picked up and when I started talking, the call was cut again. I resorted to sending an email to Cell C and up to now, there has been no reply. Just after 11h00, I called the number again. Nanake took the call and then transferred me to Nobuhle, who in turn transferred me to another department. The automated voice then said there was no one to respond to my query at that time. A further query is that I cancelled my contract which expired end of February 2023, but I have still been billed and the account that I used for debitorders is still being debited, incurring extra costs for me as no provision has been made for deductions. I still do not get their attention to fix the matter. Right now they have again allocated airtime and data as well as an amount of R1028, which is payable on 30 September 2023. This is so ridiculous.
131 replies
42 months ago
Checkers Sixty60 is tops!
Thank you so much for Checkers Sixty60. You give real meaning to integrity. Your service is truly needed and helpful to us your customers. Thank you once again.
0 replies
42 months ago
ASAP PnP is actually As Long as we wish (ALAWW) PnP
cI made and paid for an order on 10 October 2022. Today is 23 October 2022 and no delivery has been made, despite several calls made to customer service no. 0860303030. NOTHING has happened to make good to me as a customer. Yesterday, I decided to cancel the order and request my refund via the means I used to pay. That also seems to be a mission. It seems as if all the call centre agents have been given a script to recite: "I am sorry for the unpleasant experience, but let me warn you that our finance department will only pay within 5-10 days." That is adding injury to insult. PnP- you have no customer service. I doubt whether I will ever set foot in your stores, let alone use your app. I am given a number to call the store that was supposed to deliver - "The number you have dialed does not exist", is the good response on the line. Further I am given an email address that also does not exist: RandallMyurgh@pnp.co.za - "email address you entered cannot be found. PNP ASAP you have much to learn from Checkers Sixty60
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)