TEBA inconsistency

I emailed to you complaining about the incorrect date or year Mr A started working.I even sent you documents as evidence that in January 1982, he attained a certificate as an employee of the very same company. It can not be that a person can have a 1982 certificate, and on their Record Of Service it says he started working there in 1987. Suddenly, I’m told the case has been closed. Without a report on what is the outcome.whether it has been resolved or not. If it has been resolved why don’t they send me the rectified Record Of Service?