Scam selling pirate products as genuine products

Bought HP toner cartridges from this company through Loot. These were advertised as genuine HP cartridges and delivered in HP packaging as well. When we installed the Magenta cartridge the printer immediately gave us an error message. " Indicated cartridges blocked for containing a non-HP chip" This means the cartridges are not genuine HP products but pirate products. We paid full price for these cartridges and not the price of a generic cartridge as we know that generic cartridges are sold for between R 250 and R 750 each. This company is scamming the public