My hard drive crashed a little over 3 years ago, and being desperate to recover the data that had been lost on there I submitted my hard drive to numerous companies and specialist, without success. I planned on submitting the drive to what I have researched as one of the best companies out there for data recovery. I sent my drive to Pretoria via courier to ensure its safety. Once my hard drive was there for a little over 2 weeks, I received an email that the data recovery was unsuccessful. I responded sadly, and brought across what a great loss it has been for me. (sort of hoping they would attempt to receover the data once more, before demeaming it unsuccessful) I booked a flight to Cape Town to basically get over this huge loss and upon my return, I contacted Tecleo Lab to make arrangements to retrieve my drive, and I was informed, very bluntly that "Unfortunately the drive was disposed of". I was absolutely livid!!! Yet I enquired whether anything could be done to retrieve my device and I received a very casual "Unfortunately not" response! I am outraged that a "Reputable company" will dispose of a clients belongings without even the slightest remorse!! Whether the drive was successfully recovered, or not, it is still my property. I absolutely dislike writing bad reviews but the sheer lack of remorse or empathy on their end is just unexceptable!! I still feel bad to name and shame but the person I dealt with showed no sign of even trying to help recover my device! I cannot simply accept that my device was just thrown away! The only reason people even send in devices for recovery is because that data is of importance to them. The casual way this situation was handled, makes me wonder how many people has had to deal with this before me! I do not expect to receive anything in return, obviously apart from my device, but should that truly have been disposed of, I guess there is nothing I can do.
There was a bit of miss communication between all the parties involved. All your grievances were fortunately resolved timeously.
Our policy is to dispose of all uncollected media after 90 days since the date of booking in the media. We then recycle the hard drives to ensure data security and confidentiality. We had not heard from you for 85 days from our last correspondence. The drive was thus scheduled for destruction.
We were under the impression we already destroyed the drive when you contacted us. We, unfortunately, gave you the wrong information (human error) for that, we do apologise.
We are glad that we managed to return your drive and sort everything out.
We pride ourselves on being one of the best data recovery companies in South Africa and we always aim to provide friendly, transparent, timely and professional service to all our customers.
We do apologise for coming across as unsympathetic. This is definitely not how we treat our customers. We always strive to go the extra mile with each recovery.
We understand our client’s position and many of our customers are in really dire cir***stances because of losing their data. We aim always to bear this in mind when communicating with our customers.
You did research all the other data recovery companies before coming to us and came to the conclusion that we are the best. I trust we have regained your confidence.
Wishing you all the best.
The TecLeo Data Recovery Team
Best regards,
There was a bit of miss communication between all the parties involved. All your grievances were fortunately resolved timeously.
Our policy is to dispose of all uncollected media after 90 days since the date of booking in the media. We then recycle the hard drives to ensure data security and confidentiality. We had not heard from you for 85 days from our last correspondence. The drive was thus scheduled for destruction.
We were under the impression we already destroyed the drive when you contacted us. We, unfortunately, gave you the wrong information (human error) for that, we do apologise.
We are glad that we managed to return your drive and sort everything out.
We pride ourselves on being one of the best data recovery companies in South Africa and we always aim to provide friendly, transparent, timely and professional service to all our customers.
We do apologise for coming across as unsympathetic. This is definitely not how we treat our customers. We always strive to go the extra mile with each recovery.
We understand our client’s position and many of our customers are in really dire cir***stances because of losing their data. We aim always to bear this in mind when communicating with our customers.
You did research all the other data recovery companies before coming to us and came to the conclusion that we are the best. I trust we have regained your confidence.
Wishing you all the best.
The TecLeo Data Recovery Team
Best regards,
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