Unhappy customer

I recently bought a bag from Ted baker online store in Cape Town I have not received the bag it was supposed to be delivered last week Friday when I call to ask them since the bag is stuck with the couriers they using they keep on saying they will follow up and give me feedback they don’t call back they are just the same as RAM couriers i regret buying online when we have so many Ted baker stores in Jhb. The amount of money I have spent calling them is even now more than what I paid for the bag their service is so poor I don’t understand why a store is still operating when people don’t want to work because clearly they don’t want to work they are just a bunch of lazy women I’m so disappointed