Ted Baker
Unclaimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
Ted Baker
Unclaimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1.7|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lerato M
1 reviews | Active since Aug 2020
7 May 2026, 04:45
Luxury Prices, Terrible Customer Experience
I am extremely disappointed with the service I received regarding my Ted Baker bag purchase. The bag arrived damaged, with the icon/name already ruined, which is unacceptable for a premium brand at this price point. What made the experience worse was the lack of accountability. Instead of resolving the matter properly, I was forced to drive to the store myself to exchange a faulty item, costing me additional time and money. Despite this inconvenience being caused by a defective product, my request for a delivery fee refund was declined. For a brand that markets itself as luxury, the after-sales service and customer care fell far below expectations. Very disappointing experience overall.
Helpful (0)
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Lerato M
1 reviews | Active since Aug 2020
7 May 2026, 04:45
Luxury Prices, Terrible Customer Experience
I am extremely disappointed with the service I received regarding my Ted Baker bag purchase. The bag arrived damaged, with the icon/name already ruined, which is unacceptable for a premium brand at this price point. What made the experience worse was the lack of accountability. Instead of resolving the matter properly, I was forced to drive to the store myself to exchange a faulty item, costing me additional time and money. Despite this inconvenience being caused by a defective product, my request for a delivery fee refund was declined. For a brand that markets itself as luxury, the after-sales service and customer care fell far below expectations. Very disappointing experience overall.
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Karen Havenga-Grove
1 reviews | Active since Jul 2011
18 Feb 2026, 13:25
Zero customer service... when the warehouse runs your business...
I wish I had read the reviews before purchasing online from them. I ordered their perfume and a bag. The excitement to finally own a Ted Baker order. My delivery was fast, but to my disappoinment only a small box was delivered. I tried contacting their customer service - auto response - we are out on training. This was the response for several days. At the same time I contacted RAM couriers who were very helpful. I received an email response from Tasneem that they matter has been sent to the Warehouse. I waited a few days, no response, despite promises of being kept up to date. I tried contacting them via Instagram. All of a suddent the phone lines were opened up and I could reach Tasneem. But to my shock I heard we still have to wait for the warehouse to come back to us. Imagine, they had to go check the cameras, and verified that the item was never packed. I then received promises that the item has now been couriered and that I will get tracking updates. After a few days, no feedback. Follow up again, same response, it has been sent but awaiting tracking details from the warehouse. Finally receive the tracking details just to find that the item is still at their warehouse and connot be collected by RAM couriers due to billing issues. And despite following up, not a single response.
Helpful (0)
|Replies (0)KH
Karen Havenga-Grove
1 reviews | Active since Jul 2011
18 Feb 2026, 13:25
Zero customer service... when the warehouse runs your business...
I wish I had read the reviews before purchasing online from them. I ordered their perfume and a bag. The excitement to finally own a Ted Baker order. My delivery was fast, but to my disappoinment only a small box was delivered. I tried contacting their customer service - auto response - we are out on training. This was the response for several days. At the same time I contacted RAM couriers who were very helpful. I received an email response from Tasneem that they matter has been sent to the Warehouse. I waited a few days, no response, despite promises of being kept up to date. I tried contacting them via Instagram. All of a suddent the phone lines were opened up and I could reach Tasneem. But to my shock I heard we still have to wait for the warehouse to come back to us. Imagine, they had to go check the cameras, and verified that the item was never packed. I then received promises that the item has now been couriered and that I will get tracking updates. After a few days, no feedback. Follow up again, same response, it has been sent but awaiting tracking details from the warehouse. Finally receive the tracking details just to find that the item is still at their warehouse and connot be collected by RAM couriers due to billing issues. And despite following up, not a single response.
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Replies (0)RM
Rilwele M
1 reviews | Active since May 2020
11 Dec 2025, 11:33
Incorrect delivery delivered to me
I had a terrible experience with Ted baker online. I ordered a Crikon large gloss bag worth R1899. They delivered me a small little bag in Joburg,which was supposed to be delivered to someone in Durban. I returned the incorrect order, until now, I have no bag, I paid but no bag. I don’t recommend Ted baker online. Their customer service is also slow. Don’t buy from their online. My order number SOVZAZATBSY94388. They delivered SOVZAZATBSY94347
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Rilwele M
1 reviews | Active since May 2020
11 Dec 2025, 11:33
Incorrect delivery delivered to me
I had a terrible experience with Ted baker online. I ordered a Crikon large gloss bag worth R1899. They delivered me a small little bag in Joburg,which was supposed to be delivered to someone in Durban. I returned the incorrect order, until now, I have no bag, I paid but no bag. I don’t recommend Ted baker online. Their customer service is also slow. Don’t buy from their online. My order number SOVZAZATBSY94388. They delivered SOVZAZATBSY94347
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Cebile M
1 reviews | Active since Dec 2025
4 Dec 2025, 11:13
Unhappy customer
I recently bought a bag from Ted baker online store in Cape Town I have not received the bag it was supposed to be delivered last week Friday when I call to ask them since the bag is stuck with the couriers they using they keep on saying they will follow up and give me feedback they don’t call back they are just the same as RAM couriers i regret buying online when we have so many Ted baker stores in Jhb. The amount of money I have spent calling them is even now more than what I paid for the bag their service is so poor I don’t understand why a store is still operating when people don’t want to work because clearly they don’t want to work they are just a bunch of lazy women I’m so disappointed
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Cebile M
1 reviews | Active since Dec 2025
4 Dec 2025, 11:13
Unhappy customer
I recently bought a bag from Ted baker online store in Cape Town I have not received the bag it was supposed to be delivered last week Friday when I call to ask them since the bag is stuck with the couriers they using they keep on saying they will follow up and give me feedback they don’t call back they are just the same as RAM couriers i regret buying online when we have so many Ted baker stores in Jhb. The amount of money I have spent calling them is even now more than what I paid for the bag their service is so poor I don’t understand why a store is still operating when people don’t want to work because clearly they don’t want to work they are just a bunch of lazy women I’m so disappointed
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Replies (0)YN
Yonela N
1 reviews | Active since Dec 2018
29 Sept 2025, 16:55
Exceptional service
Taryn from customer care was such a delight to deal with! From start to finish, she was friendly, patient, and went above and beyond to make sure everything was handled smoothly. Her helpfulness and genuine care really made the experience enjoyable. Big thanks to Taryn for making it so effortless!
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Yonela N
1 reviews | Active since Dec 2018
29 Sept 2025, 16:55
Exceptional service
Taryn from customer care was such a delight to deal with! From start to finish, she was friendly, patient, and went above and beyond to make sure everything was handled smoothly. Her helpfulness and genuine care really made the experience enjoyable. Big thanks to Taryn for making it so effortless!
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Replies (0)