Luxury Prices, Terrible Customer Experience

I am extremely disappointed with the service I received regarding my Ted Baker bag purchase. The bag arrived damaged, with the icon/name already ruined, which is unacceptable for a premium brand at this price point.

What made the experience worse was the lack of accountability. Instead of resolving the matter properly, I was forced to drive to the store myself to exchange a faulty item, costing me additional time and money. Despite this inconvenience being caused by a defective product, my request for a delivery fee refund was declined.

For a brand that markets itself as luxury, the after-sales service and customer care fell far below expectations. Very disappointing experience overall.