LM
Lerato M
Active since Aug 2020
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Luxury Prices, Terrible Customer Experience
I am extremely disappointed with the service I received regarding my Ted Baker bag purchase. The bag arrived damaged, with the icon/name already ruined, which is unacceptable for a premium brand at this price point. What made the experience worse was the lack of accountability. Instead of resolving the matter properly, I was forced to drive to the store myself to exchange a faulty item, costing me additional time and money. Despite this inconvenience being caused by a defective product, my request for a delivery fee refund was declined. For a brand that markets itself as luxury, the after-sales service and customer care fell far below expectations. Very disappointing experience overall.
0 replies
6 months ago
Refund request
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unacceptable service I experienced on 29-11-2025 Airlink which resulted in me being denied boarding for my scheduled flight and being unfairly charged for a new ticket. I arrived at the airport 2 hours before departure, completed check-in, and followed all instructions provided. I was informed that boarding would be at 09:55. However, security queues were extremely slow due to understaffing and congestion. Despite this, I reached the security point at 10:12, only to be refused passage by a staff member who stated we would not be allowed through to catch our flight. I was then told that the next available flight was at 15:00 but that I would need to pay R3,500 per person, which is unreasonable considering the delay was caused by airport security operations — something completely outside my control. I was also advised to speak to the Security Supervisor, who dismissed my concern by saying that it was “festive time” and they were “too busy.” This response was unprofessional and unacceptable. I followed all rules, arrived within the recommended time, and did everything required from my side. The denial of boarding was not due to any fault of mine, and therefore I am requesting a full refund for my original ticket, as well as a review of the additional charges that were unfairly imposed. I expect a prompt response and resolution to this matter. Kind regards, Lerato Mo***eng 8BDNAE 0842533375
0 replies
14 months ago
Honouring fee
I am so tired with Standbank i make purchases when i have money and i being told they were only banked 3days after they then charge me honouring fee and they say i didn't have money. I have been ****med for three months by this bank and i am tired now i wana my money back.
1 reply
19 months ago
Insurance claim
Worst experience ever. Being assisted by Bongiwe she is very Rude using words like Yooooooh. I feel very disrespected as a customer i need to know today whether my claim is gonna be processed or not. Claim was done on the 14 November. Claim number 4737 and 4738.
0 replies
19 months ago
Outsurance ****mers
I so disappointed ☹️ after paying more than 20thousand with no claim. And 11months to my cash back they cancelled my policy. Insurance it is really a ****.
2 replies
21 months ago
****
I logged a dispute with standard bank because uber eats is busy taking my money without my permission. The next thing standard bank is now charging me an honouring fee of R200. As my banker they are supposed to protect my account but they sees an opportunity to make money with me. 😡😡😡😡 i am so annoyed i want nothing to do with this bank anymore
5 replies
21 months ago
Refund my money back
My account just got debited for the food that was ordered 23 September 2024 i did not receive the food i dont even know the address that food was delivered to ca i please have my money back
0 replies
33 months ago
Annuities claim
We **** a claim from my late father momentum annuities Since from the 8 of August 2023 till today the claim is not processed i am calling everyday to ask how far are they with the process.Yesterday i call and i was told the claim will be processed before the end of business day, the claim its still mot process and i am so tired to call them. The service is so poor consultants don't give sufficient information. I feel sorry for those Parents who invested with Momentum thinking their kids will be taken a good care of.
3 replies
41 months ago
Funeral policy
Terrible service i got from customer care . As i was busy on my app i saw that my funeral policy has lapsed i called in to check how come and why. The lady was so rude and she told me that she’s being transparent. I cnt visit the branch as its Sunday and its after 1pm. I really need my funeral policy
1 reply
51 months ago
Policy scam
The policy always lapses when u call them they tell you different stories. Theres nothing written in black and white . We always on 6 months trial.
0 replies
Review Distribution
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1 Star
12 (100%)