Karen Havenga-Grove's Profile | Hellopeter

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Karen Havenga-Grove

Active since Jul 2011

3

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3 reviews

6 months ago

Zero customer service... when the warehouse runs your business...

I wish I had read the reviews before purchasing online from them. I ordered their perfume and a bag. The excitement to finally own a Ted Baker order. My delivery was fast, but to my disappoinment only a small box was delivered. I tried contacting their customer service - auto response - we are out on training. This was the response for several days. At the same time I contacted RAM couriers who were very helpful. I received an email response from Tasneem that they matter has been sent to the Warehouse. I waited a few days, no response, despite promises of being kept up to date. I tried contacting them via Instagram. All of a suddent the phone lines were opened up and I could reach Tasneem. But to my shock I heard we still have to wait for the warehouse to come back to us. Imagine, they had to go check the cameras, and verified that the item was never packed. I then received promises that the item has now been couriered and that I will get tracking updates. After a few days, no feedback. Follow up again, same response, it has been sent but awaiting tracking details from the warehouse. Finally receive the tracking details just to find that the item is still at their warehouse and connot be collected by RAM couriers due to billing issues. And despite following up, not a single response.

0 replies

50 months ago

Quick to take your money....

I've been with Home-connect for a few years. When it came to cancelling the service, what a horrible experience. I followed due process and on the 1st of May I gave notice in writing. I was informed a few days later that I need to process this via the app. Because I had missed the calendar month notice, I was held liable for the June fee (despite having moved out in May and asked for the device to be collected). Let's also not mention that I had zero fiber for 2 weeks prior. I've just received an invoice for July - the cancellation on the app was still pending as I will now have to serve another notice period till end of July. An agent did phone me and was trying to show up in terms of what information he had and what he could not see. I would not recommend them to anyone.

1 reply

126 months ago

Received Damaged Goods... Nightmare

I bought a pair of shoes online from Zando. I was very excited when it was delivered, just to open up the box and see a damaged shoe. Zando was immediately contacted regarding this matter and to ensure due process was followed.<br> <br> I was however very surprised when I received a response on day 2 that I must please submit a photo first for further investigation. And on day 3 to receive a response that the matter is with management as they need to approve that this is truly damaged. Surely if you have such stringent quality control processes, these shoes should never have left the warehouse. <br> <br> After sending a further email about my unhappiness, I've been advised that a courier will come to collect the shoes (this will take 4-8 days). once at the warehouse they will investigate further and only then a decision will be made.<br> <br> Why must the customer get involved with internal processes. The product was already damaged on arrival. This should be replaced immediately!!!<br> <br> Horrible service. Avoid buying from Zando!

0 replies

Review Distribution

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4 Star

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3 Star

0 (0%)

2 Star

1 (33.3%)

1 Star

2 (66.7%)

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