Repeated Broken Promises - Faulty Russell Hobbs Iron Still Not Resolved

I returned my Russell Hobbs iron through Clicks in early February because it was tripping the electricity and could not be safely used. The unit was collected for inspection, and I was informed that no fault was found. However, when I collected the iron, it was tested at the store (Clicks) and immediately confirmed that it is still not working.

Since then, I have been trying to resolve this matter with Living Brands: 1. Friday: I was promised a call from management, but instead received an email requesting the job card number and which store assisted me. I provided the details. 2. Monday: I was the one calling to follow-up. I spoke with different representatives and was again told management would call me on Tuesday (03/03/2026) before 12:00. 3. Tuesday: I did not receive the promised call. When I follow-up I was given multiple explanations, including network issues, but no resolution has been offered.

I have been fully cooperative and followed all the instructions, yet I have been left without a working appliance for weeks. The repeated lack of follow-up through and communication is unacceptable.

I am requesting a replacement or refund and final resolution of this matter without further delay.