Ted's Terrible three piece recliner

Around 2016/17 we'd purchased what we were told was supposed to be a very high quality and expensive genuine leather recliner lounge suite from the Teds home store. This however turned out to be anything but true. Barely 2 years later, the leather on the 3 seater middle seat began fraying and peeling. This was quite surprising as this was the least used portion of the suite. Shortly thereafter, and in quite rapid succession, other portions of the lounge suite began showing serious signs of fraying and peeling. Certain areas of the top layers also began coming off, leaving a rough dull look, rather than the original finish. These areas shortly began cracking and tearing apart. With the 1st signs of wear showing, we became quite concerned and contacted Ted's. We were told to contact a lady by the name of Natasha, which we did, and were quite surprised, as right off the bat she was quite dismissave, and attempted to chalk it down to incorrect usage and/poor maintenance etc. She eventually and reluctantly asked us to send her an email and photos etc, which we did. After some follow ups, we were told the matter was still being attended to. At this point, the lock down was instituted as we hadn't heard anything further, we assumed the matter was put on hold due to the lock down.

Fast-forward to latter 2021, we again contacted Natasha to resume the matter, but more importantly to notify her of the numerous frays, tears and cracks that the lounge suite now had, and of its rapid deterioration. The so called leather had now also become rough and had numerous blotches etc, and no longer had the original finish or shine. To our surprise however, She told us that she didn't recall our matter at all and that all of "those lounge suites" had already been replaced etc. After much in depth reminding, she eventually recalled the matter and asked us to resend photos etc, but that the matter would take quite a while to look into, as been a long time. We once again sent through all of the above and waiting for feedback. After 2 or 3 months, we followed up with her, at which point she told us that she hadn't received anything and that we must resend everything. One wonders why she didn't contact us if she didn't receive anything, rather than just ignoring the matter aside. This raises a serious concern regarding Ted's professionalism and customer service. We however resent everything yet again. This was around mid 2022 and we once again awaited feed back. Needless to say we've received no feedback, and it became quite apparent that these were delay tactics and that clearly Ted's did not want to assist. We've since purchased another lounge suite and attempted to have the flawed Ted's suite repaired, however the leather continued to deteriorate in other areas and more tears appeared. We therefore put it aside, as it had become too unsightly. We've decided to discard of the suite but it's quite a sore point, as it was quite an expensive suite, added to that, we thought that we'd attempt to reach out once more, and allow Ted's an opportunity to attend to the matter, before we go ahead and post our story on the social media platforms. It would actually be quite a nice gesture if Ted's did indeed attend to, and resolve the issue, as we'd then atleast be able to mention this as an accolade to their customer service.