MAUREEN S's updateReviewer Update
12 Mar 2026, 08:29 good day
My name is Maureen Serwalo, and I would like to formally lodge a complaint regarding the service I received at your store.On 11 March 2026, I purchased a pair of soccer shoes (size 5) for my son from your store. Unfortunately, after wearing the shoes for the first time, my son developed blisters on his feet the following day (12 March 2026). As a concerned parent, I returned to the store to explain the situation and seek assistance.However, I was extremely disappointed with the service I received. The staff member who attended to me, Ms Makgawase, was very rude and unhelpful. She did not show any willingness to assist or provide a solution to the problem. As a customer, I expected to be treated with respect and to receive assistance in resolving the issue.This experience was upsetting, and I believe customers deserve professional and respectful service when raising concerns about a product.I kindly request that the matter be investigated and that appropriate action be taken. I would also appreciate assistance in resolving the issue regarding the soccer shoes purchased.Please feel free to contact me should you require further informationName: Maureen Serwalo
Contact Number: 078 644 3312I look forward to your response and a fair resolution to this matter.Yours faithfully,Maureen Serwalo