Tekkie town online- customer service live chat or even calling in is in competent and unable to help with anything

Tekkie town online- customer service live chat or even calling in is in competent and unable to help with anything.never call them,I ordered a sneaker a month ago ,called there online department and logged multiple cases with them to change the delivery address , Almost 3 weeks later was the delivery done and still delivered to the wrong address.my order was ******/lost and now more than a month later Tekkie Town is not taking accountability for the mess up and still having to go back forth to get a refund "Tekkie town online- customer service live chat or even calling in is in competent and unable to help with anything.never call them"